Your job is to make people smile.

As a Store Manager, you are responsible for ensuring the Menchie’s experience is upheld every day in the store by the entire team. You oversee all store operations, team development, implementing policies/procedures, and running a profitable business. You must lead your team and treat them as your guests. Ambassador, guest focus, camaraderie, courteous communication, and wisdom are core competencies expected to be followed. You are to report to your franchisee regarding the day-to-day business operations as requested.

Your roles and responsibilities include the following, but are not limited to:

· Embody the culture of Menchie’s by upholding the Menchie’s vision, mission, values, 3Ps, and be a positive role model to the entire team

· Know all team member and shift leader duties and positions

· Ensure the team is delivering the 5Gs to all guests

· Resolve any difficult guest situations

· Uphold and administer all safety standards and operational procedures

· Maintain a clean store

· Ensure the team is following all food safety and cleaning procedures

· Make sure leadership team is using proper deployment

· Perform all inventory and ordering systems

· Control cost of goods sold to reach targets

· Maintain quality food products and ensure all products are available to guests

· Keep all equipment properly maintained

· Responsible for educating, coaching, and developing the entire team

· Resolve any team issues

· Support human resources policies and uphold Food Safety Standards

· Create and post the schedule in a timely manner

· Control labor costs to reach targets

· Implement national marketing promotions and drive results

· Uphold and implement proper cash handling standards and procedures

· Ability to work any shift, if needed

· Balance floor time with office duties

· Hold team accountable for time and attendance and oversee shift change system

· Request a shift off in advance. Changes in availability must be approved by franchisee

· Hold team accountable for all polices including time and attendance/dress code

· Responsible for store opening and closing on time

· Assisting with preventative maintenance

· Support driving the business through operations and local store marketing

· Oversee in-store administrative items as requested by franchisee, such as educating, certifications, testing, and in-store innovations

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Leadership: 3 years (Required)

License/Certification:

• ServSafe Manager Certificate (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person