Function:

Under the direct supervision of the Manager for ADC Operations, an ADC Attendant is accountable for overall image, customer service, stewardship of donations, ensures donors are greeted in a prompt, friendly, and courteous manner; assist with the unloading of donations from vehicles, offer tax receipts, and maintains the integrity of donor counts.

Specific Duties:

1. Greets donors within 10 seconds of arrival in a prompt, friendly and courteous manner.

2. Assist donors with the unloading of donations from vehicles, trailers, etc.

3. Offer and provide tax receipts to donors

4. Maintains accurate daily counts of donations.

5. Process donations according to ADC Processing Procedures.

6. Maintains cleanliness at ADC including sweeping inside and outside of center.

7. Breaks down all empty boxes; keeps clean desktop.

8. Keeps all donations inside ADC; ensure trash and debris kept in designated containers.

9. Reports all accidents to the ADC Manager the same day they occur.

10. Secures ADC at the end of the day.

11. Notifies manager of any needed supplies, truck service, and maintenance the center requires.

12. Adheres to Goodwill’s guiding principles

13. Always adheres to Memphis Goodwill safety rules.

14. Other duties as assigned by the manager.

Training & Experience:

· A high school diploma or GED, preferred.

· Ability to bend, reach, and stand for extensive periods of time, and lift up-to 60lbs. on a regular basis.

· Ability to effectively communicate both verbally and in writing; and perform basic mathematical skills.

· Must be willing to work evenings and weekends/ flexible schedule.

Special Requirements:

· Able to lift up-to 60lbs, bending, pushing, pulling, or reaching

· Able to stand and/or walk for long periods of time

· Able to develop and maintain an effective working relationship with donors, team members, and manager.

· Able to maintain a positive friendly attitude and a neat, clean, and well-groomed appearance.

· Able to communicate effectively and provide general feedback.

CRITICAL PERFORMANCE FACTORS (CPF):

1. Safety –adheres to all company safety guidelines

2. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues

3. Quality of work – (Attitude, sense of urgency, productivity, individual safety performance)

4. Accuracy of donor counts

5. Image – personal image, keeps work area/location clean, safe, organized with no donor creep

6. Work Integrity – follows established procedures and processes donation timely with a sense of urgency

7. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

8. Reporting - accurately reports equipment on hand, communicates needs