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Virtual Health Ambassador
- (MEM007950)Title: Virtual Health Ambassador
Location: Fountain Valley, CA (Predominately Remote)
Department: Virtual Health
Status: Full-Time
Shift: Days (8hr)
Pay Range*: $30.05/hr - $43.58/hr
At MemorialCare Health System, we believe in providing extraordinary healthcare to our communities and an exceptional working environment for our employees. Memorial Care stands for excellence in Healthcare. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation and teamwork.
Position Summary
Virtual care is a system strategic priority focused on creating value through new patient growth, operational efficiency, population health, and consumer engagement.
The Virtual Health Ambassador I is responsible for supporting the virtual care strategy at the patient and customer level through excellent customer service, problem solving skills, and care navigation. They will serve as the first point of contact for patients and customers experiencing technical issues connecting with our virtual health services and will respond timely, and professionally to each interaction until the issue is resolved. The Virtual Health Ambassador I will also have roles in program performance improvement, advancing customer communication, KPI metric reporting, and Virtual Health Department operational support.
Essential Functions and Responsibilities of the Job
Minimum Requirements
Qualifications/Work Experience:
Education/Licensure/Certification:
Full Time
$135k-188k (estimate)
09/16/2023
06/01/2024