An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary :

Performs routine clinical and administrative duties in support of assigned area or office.

Responsibilities :

Follow-up on reported issues and assists with service recovery.Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray / room set-up.

Maintains equipment and medical supplies, including reordering, stocking, cleaning / disinfection per protocol, and troubleshooting.

Maintains examination areas.Manages and facilitates all in-basket messages and patient phone calls.Monitors and communicates changes in patient condition.

Documents patient care provided. Provides discharge instructions and follows-up with patient as needed. Recognizes and seeks help in emergent situations.

Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.Activates of My Chart Accounts where appropriate.

Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments.

Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.

Round with patients in practice to ensure Excellent Patient Experience is met.Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.

Reviews / Documents Social Determinants. Provides education / resources as needed.

Competencies :

ACCOUNTABILITY, ASSESSMENT- PATIENTS, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, KNOWLEDGE OF DISEASE PROCESS, MEDICATION ADMINISTRATION, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY - NURSING, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements :

Accredited Program : Medical Assistant (Required)BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART), BLS Cert American Heart non ecard (BLS AHA) - American Heart Association (AMERICAN HEART), BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE), BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.

Must be able to work in a stressful environment and take appropriate action.Required Work Experience : No prior work experience required.

Other Information : Can be graduate of an accredited Medical Assistant or EMT program or have six (6) months of patient care experience.

Additional Education Info : Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Working Conditions and Physical Requirements :

• Bending and Stooping 60%
• Climbing 0%
• Keyboard Entry 60%
• Kneeling 40%
• Lifting / Carrying Patients 35 Pounds or Greater 20%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying >

75 lbs Non-Patient 0%

• Pushing or Pulling 0 - 25 lbs Non-Patient 40%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling >

75 lbs Non-Patient 0%

• Reaching 40%
• Repetitive Movement Foot / Leg 0%
• Repetitive Movement Hand / Arm 40%
• Running 0%
• Sitting 40%
• Squatting 0%
• Standing 60%
• Walking 60%
• Audible Speech 40%
• Hearing Acuity 40%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 40%
• Distinguish Color 40%
• Seeing - Far 0%
• Seeing - Near 0%
• Bio hazardous Waste 60%
• Biological Hazards - Respiratory 60%
• Biological Hazards - Skin or Ingestion 60%
• Blood and / or Bodily Fluids 60%
• Communicable Diseases and / or Pathogens 60%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas / Vapors / Fumes 0%
• Hazardous Chemicals 0%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 60%
• Domestic Animals 0%
• Extreme Heat / Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser / High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles / Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift :

Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email

Last updated : 2024-04-30