Overview

Provides supportive assistance to all department personnel in the delivery of rehabilitation services to patients of all ages to attain maximum outcomes.

Essential Functions and Job Duties

• Transports patients to and from hospital therapy services as needed. Assists with patient care in the clinic, satellite, patient room, or other off campus locations as requested by Rehabilitation staff.
• Maintains department’s supplies and equipment; may recommend purchase of new items.
• Greets and checks in all outpatients at off campus clinics
• Prepares other treatment areas including but not limited to; setting up sterile dressing fields, treatment mats, etc…
• Performs general clerical and housekeeping duties:

• Scanning
• General clerical duties as needed (copying, faxing, filing, etc.)
• Answering phones
• Scheduling
• Supply ordering
• Clinic cleanup, linen stocking/changing/ordering.
• Maintains cleaning logs
• Performs cleaning of hydrocollators and cold pack machines

• Remains attentive to patient safety issues and to the need for maintaining a clean and safe environment.
• Maintains patient/family confidentiality to comply with HIPPA regulations.
• Performs other duties as assigned by Director, Managers, Team Leaders, and clinical staff.
• Actively looks for ways to reduce costs.

Qualifications

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Organizational skills are required.
• Patient care experience helpful.
• Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Actively looks for ways to help people, co-workers, and other departments.
• Must have strong customer service skills
• Communicate effectively as appropriate for the needs of the audience.
• Basic understanding of computer skills to order supplies, manipulate schedules, and assist with clerical duties.

Education and/or Other Requirements

High school graduate or equivalent. Previous patient care experience helpful. CPR required within 30 day of starting.

Environmental Factors

This position is performed within an environment of occasional exposure to environmental variations, above-normal noise-level, and/or unpleasant substances and limited exposure to hazardous or potentially injurious elements or conditions.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job the employee is frequently required to stand, bend and reach.
• The employee will frequently be required to lift, push and pull weight of at least 5 to 50 pounds.

Mental Demands

• Ability to work under stress and adapt to changing conditions.

Responsibilities

General Skill Requirements

In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements.

• Adaptability – Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions.
• Attendance and Punctuality – Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Communications – Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods.
• Cooperation – Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts.
• Job Knowledge – Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively.
• Judgment – displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information.