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Welcomes all visitors to the Emergency Department, approaches daily work activities with an “everything is my job” attitude; uses above average communication skills with a solid grasp of proper grammar; pleasantly accommodates/communicates to a broad range of guests with a variety of needs; smiles for an entire shift and conveys genuine enthusiasm and happiness; functions as a daily liaison between patients, family members, visitors, employees, physicians; demonstrates being proactive, approachable and solution focused; deescalates hostile or displeased guests using conflict resolution skills; collaborates and works effectively with diverse personality and skill sets to achieve common goals; makes decisions and takes action with the best interest of the hospital in mind; sets example of customer service for all employees to emulate; recommends new/additional services and amenities based on customer feedback; develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner; serves as primary resource for visitors and guests seeking information, assistance or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience; provides wheelchair assistance and ensures supply of wheelchairs in the storage area; keeps waiting room neat and organized. Tracks and communicates customer complaints or praises on a daily and weekly basis; maintain order and cleanliness at the Guest Advocate desk; directs sales representatives to Materials and contractors to Security Office for sign in; participates in department projects; obtains patient name and date of birth and applies armbands with this information; obtains pre-admission and admission information from patient and physician office; obtains required signatures; initiates patient chart; assists nurses with filling out triage papers on patients; verifies accuracy of information to ensure appropriate patient care decisions; refrains from using unacceptable abbreviations in written documentation; contacts transportation services; posts employee communications and memos. Responds to emergencies outside normal working hours; attends nonviolent crisis intervention (NVCI) training on an annual basis; participates in Code Orange training on an annual basis; participates in customer service committee; assists Emergency Department staff.
RequirementsAssociates degree in hospitality or other service industry with focus on customer service/guest relations or a minimum of 3 years customer service experience in a healthcare setting. Attains American Heart Association’s BLS certification within two (2) months of employment and maintains continuous certification.
Shift
3rd Shift
Hours
80 per pay (Every two weeks)
Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending Account
Time Off
• Vacation
• Sick Leave
• 11 Paid Holidays
• Personal Day
Retirement
• Ohio Public Employee Retirement System
• Deferred Compensation
Other
• Tuition Reimbursement
• Kidzlink Daycare Center
• Employee Recognition
• Free Parking
• Wellness Center
• Competitive Salaries
• Community/Family Atmosphere
Part Time
Hospital
$27k-36k (estimate)
05/26/2024
06/13/2024
memorialhealth.com
YORK, PA
25 - 50
1955
BRENDA L BARSHINGER
<$5M
Hospital
Memorial Health University Medical Center (MHUMC) is a 612-bed hospital in Savannah, Georgia. We opened our doors in 1955 and have evolved into the most advanced healthcare provider in the region. We are a regional referral center for heart care, cancer care, trauma care, children's care, high-risk pregnancies and high-risk newborn care. Our hospital includes the region's only Level 1 trauma center, the region's only children's hospital and the Savannah campus of Mercer University School of Medicine. Memorial Health is part of HCA Healthcare. HCA Healthcare has been continually named a World's... Most Ethical Company by Ethisphere since 2010. In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
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The job skills required for Guest Advocate | Emergency Department (3rd shift, FT, benefits) include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Advocate | Emergency Department (3rd shift, FT, benefits). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Advocate | Emergency Department (3rd shift, FT, benefits). Select any job title you are interested in and start to search job requirements.
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