Overview

The Clinic Assistant positively represents Passavant Area Hospital to all our customers. This person works as part of a team to ensure our patients and providers have what’s needed including correct order/script for service, and proper patient identification. They complete the front office duties which include answering the telephone and triaging calls and messages, accurately scheduling and registering patients, collecting correct patient data, verifying patient insurance, ordering supplies, and running errands. They are responsible for billing, collecting, and submitting charges. They verify that the diagnosis provided, and the testing ordered meet the Medicare’s Local Coverage (LCD) and National Coverage Decision (NCD), obtain insurance prior authorization, and ensure data collection meets requirements prior to service. Coordinates the financial and clerical duties, such as medical record preparation, to meet the needs of our patients and hospital.

Qualifications

Education:

High School Diploma or GED required

Experience:

Medical terminology, 3-month direct experience in customer service preferred, previous medical scheduling experience highly desired

Other Knowledge/Skills/Abilities:

• Strong written and verbal communication Skills
• Outstanding customer service skills
• Basic understanding of ICD-10 diagnosis codes and CPT-4 coding
• Aptitude for detail and accuracy a must
• Awareness and understanding that they will experience the common working conditions, which include, but not limited to, being exposed to stressful situations due to the highly critical nature of this position, contact with patients under a wide variety of circumstances, subject to many interruptions, subject to irregular hours/locations, etc.
• Flexible and ready to handle change while maintaining and exceeding the standard customer service.
• Able to multitask and prioritize requested

Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

11/2018