Description

Job details

Technical Support Specialist

Location: Hutchinson, Kansas

Status: Hourly non-exempt, full time

Supervision: No direct supervisory responsibility

Our Mission:
Members Mortgage Services connects Credit Unions and their members with competitive mortgage loan products. MMS is owned by a cooperative group of Credit Unions. Together, we are committed to helping our partners and their members with all their home lending needs.

At MMS, we offer a friendly work environment where every employee brings a positive attitude to serve, learn, and develop others. The ideal candidate not only possesses the job skills necessary to fulfill the role they are hired for, but the aptitudes and values that fit the culture of our company. Our hiring process is designed to discover if we are the right fit to grow with one another.

Our employees serve each other, and the company serves its employees. And together, we help Credit Unions make home ownership a reality for their members.

About the Role:
As a Technical Support Specialist, you will provide frontline IT support for our staff in order to support of our day-to-day operations.

Who You Are:
You are an experienced IT professional; dedicated to providing support for your internal customers. You are a problem solver; passionate about working in an organization that values timely service. You work well either independently or collaborating with a team.

What You Will Do:
You will familiarize yourself with all information technology tools used by a staff that works both on-site and remotely. And you will provide support for the use of those tools.

• Ensure workstation continuity for all system users
• Perform preventative maintenance on workstations
• Troubleshoot, repair, and install approved software and hardware
• Set up new workstations and train staff on usage
• Be on-call for time periods as assigned by supervisor
• Provide technical assistance and advice to users
• Proactively recommend ways to improve computer and phone capabilities
• Maintain detailed log and documentation of equipment
• Treat people fairly, consistently, and with respect
• Perform all other duties as assigned by supervisor

What You Bring:
This tech position requires the following education, experience, skills, and abilities:

• Associates degree or equivalent experience
• Experience in IT help desk duties
• Effective communication skills (both oral and written)
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• High attention to detail, understanding the importance of top-quality customer service with a professional attitude
• Experience with setup, maintenance, and use of multiple computers, phone and mobile devices and operating systems
• Ability to quickly learn technologies and skills
• Excellent analytical skills
• Willingness to be open, to learn and to take on new responsibilities
• Regular, reliable attendance

What You’ll Get:
As part of a full benefits package, we offer an 8:00-5:00 working schedule and great co-workers, along with the following:

• Generously Subsidized Group Health and Dental Insurance
• Employer paid Group Life and Long-Term Disability Insurance
• 401(k) Retirement Plan
• Vacation and Sick Leave Pay (Paid Time Off)
• Holiday Pay
• Medical and Dependent Care Flexible Spending/Health Savings Accounts
• Employee Assistance Program (EAP)
• Multiple Supplemental Options
• Training and Professional Development Resources
• Tuition Reimbursement
• Discounted Health Club Memberships

Physical Requirements:

• Standing, walking, bending, and reaching
• Using hands or fingers to operate a computer and telephone keyboard
• Specific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focus
• Moderate lifting

Disclaimer: This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required in this position.

Qualifications