The purpose of the Universal Branch Manager is to foster an environment that delivers an exceptional experience for both members and associates. This role determines the success of the branch by identifying and hiring top talent; developing each member of the branch team; setting a clear direction for the branch; directing all aspects of branch operations including deposit growth, loans & service ratio, creating great partnerships within Members 1st and the community - all while maintaining a focus on our members. A significant degree of creativity, data analysis and problem-solving are required to effectively provide solutions to member issues.

With moderate budgetary impact, this role provides superior service, drives branch growth and service as well as associate staffing & development plans, ensures compliance and credit union standard and executes lobby engagement. This position has very limited supervision of work and communicates, collaborates and influences members, prospective members and credit union personnel to deliver unparalleled experiences. This role also engages in the community to understand the unique qualities of the market in order to build strategic partnerships and relationships and is required to demonstrate a consultative sales approach that fosters the culture within the branch. The Universal Branch Manager works to develop and coach staff, ensures regulatory and policy branch compliance, and also influences, educates and connects branch associates, partners and members to technology. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

SKILLS:

• Decision making requires analytical ability, judgment and ingenuity
• A significant level of trust and diplomacy is required in addition to normal courtesy and tact
• Measured experience in sales activities and sales results
• Advanced experience in developing and implementing sales-related tactical plans and executing on sales efforts, behaviors and results
• Excellent communication and interpersonal skills
• Advanced consulting ability
• Strong financial, problem solving and analytical skills
• Advanced organizational and time management skills
• Strong ability to coach and develop individuals 
• Ability to demonstrate empathy
• Familiarity with PCs and applicable software

PREFERENCES:

• Spanish bilingual abilities preferred based on location

CORE COMPETENCIES:

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing
• Ability to receive information and hear sounds at normal speaking levels under normal conditions in the branch
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Sufficient manual skill for operation of PC keyboard and other standard office equipment. 
• Ability to stand or sit for extended time periods
• Ability to work extended evening and weekend hours and to travel to other locations to provide extended hours coverage
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects