MegaFood

Consumer Specialist

Londonderry ,

New Hampshire

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Consumer Specialist Work Hours : 11 : 30am - 8 : 00pm ESTAt MegaFood, our mission is to Grow a Healthier World.MegaFood, a Certified B Corporation and 1% for the Planet Partner, leverages its 50 years of scientific know-how to expertly craft the most efficacious, planet-first supplements powered by plants.

Driven by the belief in the power of plants to nurture the health of people and planet, MegaFood works with trusted farm partners who share its commitment to organic and regenerative agriculture.

MegaFood’s products are tested for 150 pesticides and carry third-party certifications, such as Non-GMO Project Verified & Certified Glyphosate Residue Free.

We are plant powered for the people and planet. Are you ready to join us?PRIMARY PURPOSE AND FUNCTIONS : As the Consumer Experience Specialist, you’ll play a key role in personalizing exceptional Consumer Experiences by responding to inquiries through a variety of methods, including phone, live chat, email.

Your primary function will be to support, answer questions and educate our consumers while increasing consumer satisfaction at every opportunity, through relationship building, brand and product knowledge, and a passion for health and wellness.

The position will also be the front line of feedback - identifying the needs and pain points of the consumers and filtering this feedback to the appropriate team for quick resolution.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES : Responds promptly to consumer inquiries, special requests and technical questions Resolves Consumer Complaints Elevates questions to as needed Processes Quality Control reports and follows-up with consumers Navigating various online platforms to respond to consumers Backup for Customer Experience orders and queue calls when neededSKILLS & QUALIFICATIONS : High School diploma or equivalent2 years Call Center or Customer Service experienceProficiency with third party apps (e.

g., BC365, CRM, Chat, Shopify) that power the communications on the website.Passionate about consumer wellness with an interest in understanding and driving user behaviorAbility to work autonomously and as part of a teamStrong sense of self-motivation as well as service and support orientationExecution oriented, able to manage multiple projects in a fast-paced work environmentExtreme attention to detail, strong problem-solving skills and ability to effectively prioritize- project management skills preferredEnthusiastic and positive team player who is also able to support and / or demonstrate the MegaFood mission, values and ideals, as wellExcellent communication skills and the ability to influence, negotiate, align and establish trust within team, across peer groups and external partnersWHAT WE OFFER YOU : We aspire to nurture a culture of inclusion that enables and encourages all of our employees to thrive.

Here are a few ways we do that : Eligibility for our benefits on your first day of employmentPaid time off to pursue your passion through our volunteer programAnnual wellness reimbursement, fitness challenges and lots more to keep you healthy!Generous time off programs including vacation and personal time and paid parental leaveOpportunity to work with passionate people, who care about our mission and each other!Competitive salary and incentivesMegaFood is committed to cultivating and preserving a culture of diversity, inclusion and belonging.

The collective sum of our individual differences, knowledge, life experiences, and unique talents, represents a significant part of our culture and is the foundation for our accomplishments and impact.

We are proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law.

We strive to create a supportive community where we all are comfortable and confident to be authentic, open and curious.

If you need a reasonable accommodation because of disability for any part of the employment process, please send an email to careers@megafood.

com or call 603-216-6473 and let us know the nature of your request and your contact information.

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Last updated : 2024-04-08