At Meetze Plumbing, we are looking for the right individuals who want to build a life-long career in the HVAC & Plumbing industry to join our team. It doesn’t matter if you are brand new to the industry, or you have been working in it for over 30 years, at Meetze there is a place for anyone who has a positive attitude, a strong focus on customer service, a good work ethic and a desire to learn. We offer competitive pay and industry leading benefits.

Our profit center team is a pillar of the entire organization. The Profit Center Manager role requires an individual who is motivational, goal-oriented, and relationship-driven in achieving results from the team, while maintaining employee job satisfaction. This role is responsible for overseeing daily operations and development of call center staff pertaining to appointment setting, customer services & membership sales.

Responsibilities:

• Hire, onboard and train call center personnel.
• Coach call center staff through challenging customer service issues.
• Analyze call center data and prepare reports for management.
• Evaluate staff effectiveness and performance annually or on an at-need basis.
• Lead team meetings and give presentations to executives.
• Develop monthly, quarterly, and annual call center goals and action plans.
• Prepare work schedules to ensure sufficient coverage.
• Create personnel and supply budgets for approval.
• Manage the Profit Center facilities to provide a comfortable and safe work environment.
• Track data and metrics from all platforms to identify successes and areas for improvement.

Compensation/Benefits:

• Base Salary is $75,000-$85,000
• Performance Based Incentive Plan
• Competitive Benefits Plan for employees
• Company credit card, phone, clothing allowance and laptop provided.

Meetze Plumbing requires the successful completion of a background check and drug screen prior to the hire date. We use E-Verify to confirm the identity and work authorization of all newly hired employees. We also require all candidates to complete an I-9 form.

To be considered for this position you must apply and submit a resume.

EOE/Vet/Disabled

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• management: 1 year (Preferred)

Work Location: Multiple locations