The Coordinator, Group Travel will work closely with the Meeting Owner, Attendee Registration, and at times directly with the client to understand the meeting goals and objectives as they are related to air services for each program. The Coordinator, Group Travel then focuses on the tactical operations of managing attendee air services, in order to provide optimal services to the account in support of those goals. The Coordinator, Group Travel must be able to work effectively and efficiently with internal support teams, external clients and attendees, to ensure satisfaction with travel services.

What you will do here:

Airline Booking

• Secure timely and accurate air/hotel/car reservations consisting of domestic and international itineraries according to set meeting parameters, including block space
• Monitor flight arrivals and departures for your meetings
• Utilize proper airline discounts; either M & IW or client’s and track savings
• Utilize Travel Certificates and Tour Conductors
• Knowledge of exchanges, voids, refunds and debit memos

Program Management Services

• Provide quality control processes for your reports. Examples include: A/D Report vs. Hotel Rooming list; cross checking 22, 15 and again at 8 days from meeting start date
• Communicate with the Meeting Coordinator any changes to registration which effect hotel dates; example; attendee arriving early due to flight availability whereas additional hotel night would be required
• Communicate to Meeting Owner any items of concern not limited to deviations and high airfare costs
• Financial Management:
• Adhere to airline budget per meeting
• Correct final billing within 15 calendar days of the programs last day

On-Site Services

• Provide quality on-site assistance for the meetings you are asked to go on-site for (if needed)
• Training:
  • Attend internal & external training (Galileo) and networking opportunities to further your industry knowledge.
  • Seek out training and advancement by working with senior individuals and leaders in the department
  • Keep updated on all airline procedural changes

What you will bring:

• Prior air ticketing experience is not required
• College Degree or equivalent
• Proven excellent oral and written communication skills in both internal (management, and peers) and client-facing environments. Attendee communication via a hunt group requires professional answering of phone calls.
• Demonstrated track record of successfully managing multiple projects simultaneously
• Ability to deliver creative outputs in a constricted timeline while maximizing available resources
• Ability to travel approximately 15% of the time, potentially including internationally
• Wide range of computer skills:
• Proficient in Word, Excel, Outlook
• Proficient in Galileo GDS
• Database management programs (basic knowledge Cvent)

Who we are:
M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.

M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. Those services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. Our consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.

GLOBAL HEADQUARTERS:

10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone 1 262-835-3553
www.meetings-incentives.com
M&IW associates located throughout the US, UK, Latin America and Asia Pacific Regions