The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of MedVanta.

• Answer incoming patient phone calls and make outbound collection calls on open balances.
• Update patient insurance, confirming eligibility and queue claims for billing.
• Update demographic and guarantor information in the Patient Accounting System
• Handle patient inquiries to address billing questions via inbound calls and patient correspondence.
• Fulfill patient requests for itemization of charges, adding/verifying/billing insurance, establishing payment plans, process adjustments, request refunds, and explain policy and guidelines.
• Initiate patient outreach on delinquent payment plans, adding accounts to existing payment plans and high risk/balance accounts. 
• Review, address, and monitor credit balances to ensure compliance with regulatory and contractual obligations.
• Identify and troubleshoot patient billing issues to ensure resolution.
• Manage and work queues and worklists in patient billing system.
• Receive and process patient credit card payments and allocate to appropriate visits on the account.

• Evaluate accounts for bad debt placement and work with bad debt vendor on patient issues and concerns.
• Post appropriate discounts and adjustments to patient accounts.
• Interact with supporting departments; coding, cash-ops, AR follow up to resolve billing and payment issues.

• Conform with and abide by all regulations, policies, work procedures and instructions.