Do you have a passion for innovating and developing next generation of Diabetes technology systems and platforms? Are you excited to be a member of the team that builds technology solutions to transform customer experience and modernize business processes? If so, you’ll be an awesome team member of our Digital Technology team!

Diabetes impacts over 500 million people around the world — that’s roughly one in 10 adults. That means you probably know someone affected by this disease.

At Medtronic, our Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. 

Responsibilities may include the following and other duties may be assigned.

• Drive business requirements elicitation, solution option selection, User acceptance testing and other project affiliated activities in Post Market Quality process area.
• Engage with end users, and vendor as necessary to lead timely resolution of issues in the complaint handling system -including, but not limited to Smartsolve, or other integrated applications.
• Work with technical and testing team to perform warm hand off, test data creation, test scenario identification, end user training.
• Own and provide support for informal and formal testing activities such as FUT, SIT and UAT as necessary.
• Generate necessary MSCM documents in Agile MAP, Polarion and own the release activities.
• Collaborate with enterprise counterparts for various projects
• Perform a dual role of project Co-Ordinator and Business Analyst based on project needs.
• Consult with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.
• Configure system settings and options, ensure that the solution meets business needs.

• Requires 7 years of experience with a Bachelor’s Degree or 5 years of experience with an advanced degree or 12 years of experience with a High School Diploma or equivalent.

• Medtronic experience
• Knowledge of CFR Part 11 and 820 requirements, MSCM Methodology.
• Exposure to Enterprise Quality Management systems eQMS.
• Hands on experience with Agile PLM, Microfocus ALM, Polarion etc.
• Familiarity with SAP CRM, ECC, and cloud-based applications.
• Experience in Medical Device, Life sciences or other regulated Industry.
• Ability to multi-task and work on multiple projects simultaneously
• Flexibility to handle diverse tasks and responsibilities.
• Ability to take initiative and work independently to achieve goals and objectives.
• Excellent verbal and written communication skills
• Collaborative attitude with a problem- solving mindset.
• Eagerness to learn and continuously improve skills and knowledge.

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits at http://benefits.medtronic.com

This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) on page 6 here.

The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.