Provides sales field support to customers. Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and patients

Recognized expert, managing large projects or processes . Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager . Coaches, reviews and delegates work to lower level specialists.

A Day in the Life:

• Sales Support and strategy for CRDN business units.
• Support the regional CRDN sales strategy as set forth by the RVP; working with sales representatives and managers of all business units to achieve business plans.
• The DM and RVP may include primary responsibility for sales if no other sales representative is assigned to the business unit.
• Develop and maintain therapeutic and device operation knowledge; apply this knowledge to the development of well-written, clear, and concise reports
• Develop search strategies to identify and obtain existing, relevant data (internal or external)
• Work with librarian(s) and other data retrieval specialists to develop literature or data search strategies and protocols & review, appraise, and analyze literature search results
• Address deficiencies and or answer questions from regulatory agencies as needed
• Create and manage project schedule for each document/ identify task to be assigned to other colleagues. Manage multiple, varying sized projects concurrently.
• Work in close collaboration with cross-functional stakeholders to determine appropriate clinical evaluation strategy; may provide input to clinical trial design
• Identify potential evidence gaps or risks to existing data and work with stakeholders to assess options, track, and communicate risks as needed
• Stay current on clinical evidence landscape and provide guidance to teams on sufficient data
• Develop and maintain in-depth knowledge of clinical evaluation best practices and regulatory agencies’ guidelines on clinical evaluation requirements
• May lead the development of policies, procedures, and/or process improvement initiatives for the group or clinical department
• Interface with regulators and may lead discussions and develop strategies with cross functional stakeholders to negotiate and influence regulatory reviewers on the clinical evaluation

• Performs other related duties as assigned

Must Have: Minimum Requirements

• High School Diploma and 11 years clinical or sales experience in healthcare OR
• Associate Degree and 9 years of clinical or sales experience in healthcare OR
• Bachelor's Degree and 7 years of clinical or sales experience in healthcare

DESIRED/PREFERRED QUALIFICATIONS (optional):

• Relevant industry, healthcare, industry, marketing, or medical education experience considered where there is specific focus on awareness and education or medical project management. 
• Demonstrated success in previous sales roles; indicating a high level of sales performance and/or successfully executed awareness and education programs. 
• Expertise with Microsoft Outlook, Excel, Word and PowerPoint and system tracking.
• Strong project management skills and experience coordinating and executing marketing programs. 
• Excellent interpersonal, written, and verbal communication skills. 
• Strong work ethic
• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry. 
• Excellent customer service skills and problem resolution skills. 
• Ability to effectively build and maintain positive relationships with peers and colleagues across organizational levels. 
• MS Office; Word, Excel, Outlook 
• Ability to travel 70% of the time. This position is field-based and regional. 

PHYSICAL JOB REQUIREMENTS:

• Continuous verbal and written communication.
• Frequent 2-handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level
• Sitting, standing and/or walking for up to eight plus hours per day
• Environmental exposures include eye protection, infectious disease and radiation
• Ability to wear 7-9 lbs of lead for extended periods of time while in the O.R.
• Frequently required to use hands to finger, handle or feel objects, tools or controls
• Ability to effectively use a mobile phone, PC, keyboard and mouse
• Frequent bending/stooping, squatting and balance
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
• Ability to travel extensively with ease (approx. 10% of time)
• Must be able to drive approximately 80% of the time within assigned territory
• Environmental exposure to infectious disease and radiation
• Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on-call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights
• Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

Responsibilities may include the following and other duties may be assigned.

• Provides sales field support to customers.
• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and patients.