This is a field based role.

Responsibilities may include the following and other duties may be assigned:

Technical Support

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers

• Represents Medtronic during technology-enabled procedures to provide technical assistance.

• Maintain system hardware and software to maximize system performance.

• Installs software and hardware upgrades.

• Performs system preventative maintenance.

• Provides telephone clinical support to customers.

• Uses UNIX/LINUX commands to modify operating files.

• Fulfills Software and Service Contract obligations.

Customer Support

• Acts as the primary Medtronic customer liaison for repair and technical support issues.

• Provides timely information to the district team regarding customer concerns, issues and market opportunities.

• Provide service to customers per their individual needs.

• Maintains familiarity with status of calls and issues at customer sites.

• Reports necessary complaints and partners with CSM/NRC to ensure full resolution

• Files weekly site visit and customer contact reports for service improvement purposes

Educational Support

• Provides a clinical resource for surgeons, clinicians and others being trained.

• Updates customers on tips, shortcuts and suggestions, as appropriate.

• Participates in in-house sponsored customer training at designated sites for both internal and external partners

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).

• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.

Sales Support

• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.

• Submit reports and provide information as directed.

• Cooperate with all personnel on the execution of Company programs.

• Supports more complex, new image-guided products and applications to physicians and hospital staff.

• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.

• Provide input on new product development based on in-field experience.

• Responsible for documentation at new or existing installations

Miscellaneous

• Adhere to company policies and conduct all business in an ethical manner

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

To learn more about Inclusion & Diversity at Medtronic Click Here

Nice to Have:

• RT and/or MRI certification

• Prior experience with Image Guided Systems

• Prior experience with MRI

• Operating room experiencePhysical Job Requirements:

**Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.