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Senior Computer Services Specialist
Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks. Be part of a transformative institution, dedicated to making a positive impact in our community and the lives of our students. Your future starts here - join us today!
Sugar Grove Campus
Full-time Support Staff
Hybrid Option: Yes
Waubonsee Community College promotes diversity in faculty, staff, and student recruitment and is committed to hiring and retaining exceptional faculty and staff who are committed to the college's culture of collaboration, professional growth and student success.
The Senior Computer Services Specialist reports to the Computer Services Coordinator. This position deploys and maintains all client workstation hardware, installs and troubleshoots all required software, and provides technical support to faculty, staff and students at the Sugar Grove campus. This position is responsible for maintaining detailed inventory data for all client workstation hardware at the Sugar Grove campus.
Responsibilities
Supervise hardware, software and physical environment of client workstations.
Provide professional development and training of personnel in the effective use of newly deployed computer equipment.
Prioritize and resolve Technical Assistance Center tickets in a timely manner.
Install and configure PC and MAC software, hardware and related peripherals.
Maintain computer hardware to the component and chip level.
Work with external technical support providers to repair or replace faulty hardware under warranty.
Provide consulting to the Information Technology staff.
Collaborate with the Information Security division to ensure optimal client workstation security.
Explore, research and review state-of-the-art concepts in the wider computer sciences community and recommend client workstation hardware and software.
Author knowledge base articles and other documentation for software installation steps, common troubleshooting solutions and workarounds.
Maintain accurate inventory information for all computer hardware.
Coordinate and manage assigned semester prep projects by arranging project meetings and developing timelines for implementation.
Provide Technical Assistance Center call queue coverage as required.
Perform other duties as assigned.
Minimum Qualifications
High school diploma required. Associate's degree in related field or certification in technical field preferred.
Two years' experience in the maintenance, installation and configuration of computer hardware and software required.
One year's experience in-person customer service or support.
Knowledge of computer networks, various computer hardware and software needed.
Good verbal and written communications skills.Good interpersonal and inter-organizational skills.Ability to interact with all levels of management, faculty, staff and students.
Ability to work with minimal supervision and take initiative.
Ability to lift a minimum of 50 pounds.
Please attach the following documents when applying:
Position Details
req1726
Grant Funded: No
Minimum Starting Rate:
Compensation Type: Hourly
Work Schedule: Other M,T,W,F 8 am - 4:30pm, TH 10:30
Work Hours: 40 hours/week
Testing: No
Targeted Hire Date: 5/1/2024
Special Instructions: Please attach all required documents at the time of application.
EOE, including disability and veteran
Full Time
$69k-99k (estimate)
04/29/2024
05/13/2024
waubonsee.edu
AURORA, IL
1,000 - 3,000
1966
DOROTHY GAINES
<$5M
Waubonsee Community College is a two-year institution of higher learning, which has provided educational programs and services to more than 300,000 students since its founding in 1966. At Waubonsee, we are dedicated to helping you shape your own unique path to success. The college offers programs that meet your educational needs at every stage of your life. Transfer programs are available for students looking to attend a four-year college or university, while our career education programs allow students to enter the workforce quickly, putting degrees or certificates to use right away. Resident...s can also enroll in developmental education programs, or take classes for professional development or personal enrichment. Waubonsee makes high-quality educational programs accessible to every person in our district, offering classes at convenient times at locations close to home. Classes are available at four Waubonsee campusesSugar Grove, Aurora Downtown, Aurora Fox Valley and Planoas well as online.
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