Department: Gift Shop
Status: Part-time, 20 hours per week
Schedule: Weekday Evenings 3:00pm-8:00pm and rotating weekends

Job Summary:

Serves as a resource for families, visitors, and staff. The goal of the guest services representative is to determine the visitor's needs and seek resolution in order to provide outstanding guest services for the facility. Guest Services Representatives are cross trained to cover a variety of areas, mainly the front desk and the gift shop.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Physically escorts guests to their destination, if needed.

• Provides maps and/or verbal directions to department locations, area lodging or restaurants.

• Greets and welcomes visitors to the gift shop.

• Accepts and processes payment for merchandise in the gift shop.

• Delivers positive sales performance and ensures that the needs of the customers are fulfilled.

• Controls expenses/supplies/utilities.

• Completes all required paperwork and banking procedures accurately.

• Maintains store inventory, processes shipment, stocks replenishment, and backroom organization to ensure store is always business ready.

• Manages the day to dayoperations of the store opening/closing procedures; housekeeping while only attendant in the store.

• Successfully operatesan electronic P.O.S. system.

• Performs all other duties as assigned.

Qualifications:

• High School Diploma or GED required, Associate’s degree preferred

• 3-4 year's Experience working in a direct customer service position required