General Summary of Position

Under Pharmacist supervision, the Central Support Specialist assists pharmacist(s) in all areas of pharmacy operations, focusing on prescription preparation and customer service through creating and maintaining patient's profiles, data entry and adjudication to third party payors in a central location.

MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point.

All associates are accountable for their role in meeting patient experience standards.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards.

Complies with governmental and accreditation regulations.

• Demonstrates behaviors consistent with MedStar Health Mission, Vision and goals, objectives, and patient care philosophy.
• Responsible for correctly sorting inbound prescriptions to the correct queue for processing. Ensures data entry related queues are processed in order based on patient's needs.
• Responsible for meeting daily data entry goals, department goals and customer service goals.
• Processes refills, and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy;
• brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects;

and, follows up on problem prescriptions.

Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information;

clearly marks and prioritizes waiting customers.

• Participates in multi-disciplinary quality and service improvement teams.
• Displays characteristics of inquiry, empathy, courtesy, and respect during communication with patients and associates. Ensures complete communication (closes the loop and follow up) between all patient groups, including pharmacy associates, physicians, and insurance plans in an appropriate and timely manner.
• Solves problems systematically, using sound business judgement.
• Acts as back up for the Clinical Access Specialist when necessary.
• Acts as a pharmacy technician in the absence, in the outpatient pharmacy, by performing daily technician duties to include data entry, production, adjudication, and front-end management.

Prepares prescriptions for dispensing counts and verifies medication, labels vials appropriately, and, prioritizes waiters.

Acts as the inventory technician in the absences by performing daily duties to include, receiving, checking, and putting away the daily order.

Returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.

Processes cash, check, credit card, and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements;

prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.

Performs other duties as assigned.

Minimum Qualifications

Education

• equivalent. required

Experience

• 3-4 years Pharmacy technician experience in a retail setting or equivalent traning. required and
• 1-2 years Customer service experience or equivalent experience. preferred

Licenses and Certifications

• Must have successfully completed the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) required or
• the ExCPT (Exam for the Certification of Pharmacy Technicians). required and
• Pharmacy technician licensure required or
• registration as required by the state where the pharmacy / pharmacies are located (Maryland or DC). required

Knowledge, Skills, and Abilities

• Basic computer skills.
• Basic math skills.
• Verbal and written communication skills.
• Excellent customer service skills and problem-solving skills.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through :

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.

If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

Last updated : 2024-05-04