Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner.

Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting.

Preference given to candidates whose experience includes the use of computerized schedules, registration systems and electronic records required and

Working knowledge of IDX / GE centricity business preferred

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and customer service skills, and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.

Last updated : 2024-05-03