General Summary of Position

Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner.

Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests.

Minimum Qualifications

Education

• High School Diploma or GED required
• One year of relevant education may be substituted for one year of required work experience.

Experience

Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting.

Preference given to candidates whose experience includes the use of computerized schedules, registration systems and electronic records required and

Working knowledge of IDX / GE centricity business preferred

Knowledge, Skills, and Abilities

• Excellent interpersonal communication and customer service skills, and good telephone etiquette.
• Requires knowledge of medical terminology and effective oral and written communication skills.
• Must possess the ability to perform in a high-pressure environment, to organize and prioritize work, to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.

Why MedStar Health?

At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered.

We live up to this promise through :

• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team.

Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities.

It's how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.

MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws.

If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.

Last updated : 2024-04-25