Our MedStar Health office located in Elkridge has a full time, day shift opening for a Business Office Associate. This role acts as a multi-functional associate within the Business Office operations of the facility to cover such functions as reception, surgical posting, medical records, pre-op call assistance or pre-admission duties, and financial verification.

This position requires a minimum of 5 years healthcare administrative office experience.

Education

• High School Diploma or GED or equivalent required.
• Associate degree in related field preferred.

Experience

• 5-7 years Experience in the healthcare business environment required.
• Ambulatory Surgery Center experience preferred.

Licenses and Certifications

Knowledge, Skills, and Abilities

• In depth knowledge of ambulatory surgery facility operations including reception, surgical posting, medical records, pre-admission duties and financial verification.
• Working knowledge of Anatomy, Medical Terminology, CPT Coding, and ICD-10 Coding.
• Basic computer skills.
• Ability to navigate through Electronic Medical Records
• Ability to work independently and problem solve.
• Ability to work cohesively with Reimbursement Manager and team.
• Ability to impact the organization and facility's overall effectiveness and understand the impact on the fiscal stability of MSC.
• Verbal and written communication skills.
• In Medical Records role : Reviews and organizes charts for completion daily and forward to Coder for coding. Prints op-reports for physician review and signature daily.

Files charts and lock in cabinet at close of business each day. Logs path reports in charts daily. Runs reports monthly to review physician credentials, licensure and insurance status.

Prepares and pulls charts for daily dictation by physician as needed. Prepares charts for Quality Assurance meeting monthly.

Sends correspondence to physicians as required.

In Posting role : Collects demographic and insurance information on patients scheduled for surgery. Calls physicians' offices daily to confirm all surgical postings are accurate.

Coordinates schedule with Medical Director and Director of Perioperative Services. Assigns account numbers and case numbers to each patient and prints labels.

Posts surgical procedures.

In Receptionist role : Obtains all signatures as required on several forms. Answers telephone. Greets and assists visitors, patients and family members.

Notifies clinical staff of any infractions in schedule.

In Pre-Op Call Assistance role : Supports pre-op call nurses and completes patient charts to include verification of surgery date, time, expected arrival time and procedure and health history of the surgical patient.

Coordinates with surgeon's office and patient's PCP to obtain necessary pre-op lab results or EKG needs before admission.

Utilizes the electronic medical record and acquires current History and Physical and / or most recent lab and test results, and clearances from surgeon / PCP prior to admission.

Communicates and notes on the patient chart any patient special needs (i.e. interpreter). Provides the pre-op phone assessment sheets to Registration for the next day's patient records.

In Verification role : Confirms patient insurance eligibility and pre-certification daily and confirms patient's appointment.

Maintains and updates facility fee schedule in system. Calls patients daily to advise them of any co-pays, deductibles or outstanding balance due.

Creates a log sheet of co-pay / deductibles and outstanding balances for front desk. Monitors and reconciles daily collections from front desk on a daily basis.

Processes and prepares credit card payments through Visa machine.

Last updated : 2024-05-08