General Summary of Position Is responsible and accountable for the provision of quality patient care and customer services on a defined patient care unit. Acts as a role model and coach in assuring the team†s commitment and success in improving patient outcomes. Leads, coaches, and develops staff while also providing direct patient care. Facilitates team integration and the transition to Patient-Centered Care. Collaborates with the Manager - Patient Care Services.
Primary Duties and Responsibilities

Develops department goals, objectives, policies, and procedures.Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.

Develops and recommends department operating budget and manages resources according to approved budget.

Selects, trains, orients, and assigns department staff.Develops standards of performance, evaluates performance, and conducts performance management planning.Initiates or makes recommendations for personnel actions.Maintains ongoing communication with subordinates to review programs, provide feedback, discuss new developments, and exchange information.

Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.

Counsels associates effectively and collaborates with appropriate manager/director to utilize the disciplinary process.

Demonstrates effectiveness in making independent decisions when necessary and in providing/obtaining assistance and consultation when appropriate.

Demonstrates the ability to competently care for an assigned group of patients, serving as a role model for team collaboration and quality patient care.

Facilitates appropriate staffing for the unit.

Interviews prospective associates and makes recommendations for hiring.

Investigates and follows through on customer complaints and incidents and appropriately communicates to management.

Monitors care to assure an environment that is conducive to the physical, spiritual, and emotional wellbeing of the customer and to the development of staff.

Provides input to budget preparation. Assists in monitoring budget compliance, justifying any variances.

Supports implementation of new programs by acting as a role model and providing guidance and direction in practice changes that will improve the quality of patient care.

Participates in meetings and on committees and represents the department and business unit in community outreach efforts.

Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments.

Minimum Qualifications
Education

• Valid RN license in the State of Maryland. requiredand
• Bachelor's degree in Nursing preferred

Experience

• 1-2 years 2 years related clinical experience preferred

Licenses and Certifications

• Valid RN license in the State of Maryland.required and
• Valid CPR certificationrequired

Knowledge, Skills, and Abilities

• Advanced level RN.
• Management, organization, and leadership skills.
• Analytical skill/ability to interpret statistical and financial reports, design control mechanisms, and monitor program performance.
• Ability to direct, coordinate and manage independent decision consistent with hospital policies/procedures/standards.
• Communication skills.
• Ability to identify and resolve customer relation problems.
• Analytical ability to identify and resolve operational problems.
• Excellent verbal and written communication skills.
• Basic computer skills preferred.

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork- our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity- we are committed to equity for all people and communities.We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package- including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home- as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.