Job Summary:

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order).

Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers' orders; and researching customers billing issues.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Competencies:

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Live our Values: Culture Champion - Models the Walmart values to foster our culture; holds oneself accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.

Live our Values: Servant Leadership - Is consistently humble, self-aware, honest, and transparent.

Embrace Change: Curiosity & Courage - Demonstrates curiosity and a growth mindset; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Embrace Change: Digital Transformation & Change - Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Deliver for the Customer: Customer Focus - Delivers results while putting the customer first and applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.

Deliver for the Customer: Strategic Thinking - Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Focus on our Associates: Diversity, Equity & Inclusion - Embraces diversity in all its forms and actively supports diversity of ideas and perspectives, as well as diversity goal programs.

Focus on our Associates: Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact to a range of audiences; and demonstrates energy and positivity for own work.

Focus on our Associates: Talent Management - Contributes to an environment allowing everyone to bring their best selves to work, demonstrates engagement and commitment to the team, and recognizes others' contributions and accomplishments.

Minimum Qualifications:

1 year experience in customer service

1 year experience using computers

Job Type: Contract

Salary: $18.00 per hour

Work Location: One location