Description

Summary: 

This position provides excellent customer service to patients regarding patient registration activities by providing the following duties.

• Interview patients or representatives to obtain accurate patient demographics.
• Registers patients for all hospital outpatient service, Emergency Department and outpatient and inpatient procedures. 
• Registers all direct admit observation and inpatients. 
• Estimates costs of procedures, performs appropriate credit checks within Patient accounting system checking for prior balances, makes financial arrangements and collects money owed by patients.
• Knowledgeable about hospital procedures if the patient is unable to pay, ability to assist the patient in completing appropriate documents for financial assistance of hospital bills. 
• Knowledgeable about patient accounts and has the ability to explain them to patients. 
• Is responsible for the collection of any account when approached by the patient. 
• Verifies insurance eligibility and ensures insurance authorizations have been obtained for scheduled procedure patients and patients admitted to the hospital floor. 
• Accepts and stores patient valuables as necessary. 
• Answers phones and provides information on all incoming calls, including those from insurance companies, physicians, patients, and hospital staff. 
• Escorts patient and family members to the appropriate location when necessary. 2 Complies with all department and hospital policies and procedures.
• Other duties as assigned by supervisor. 

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform 

each essential duty satisfactorily. The requirements listed below are representative of the 

knowledge, skill, and/or ability required. Reasonable accommodations may be made to 

enable individuals with disabilities to perform essential functions.

Education and/or Experience

High school diploma or general education degree (GED); one year experience in medical patient financial services preferred; one year related experience and/or training; or equivalent combination of education and experience.

Other Qualifications

Knowledge of medical terminology is preferred.