Description

Salary Range: Please note the typical hiring range between $62,000 - $67,000 per year based on relevant job qualifications and pay equity. 

Our personnel are critical to our organization and the programs we deliver. Medical Teams International delivers on our bold and aspirational goals through strategically utilizing staff and volunteers. This position contributes to the mission of Medical Teams International by actively recruiting and engaging qualified, talented, and passionate staff and volunteers with the goal of expanding US Programs (USP) capacity and ensuring quality and sustainable programming. The Recruitment & Engagement Specialist will manage the full life-cycle of the recruitment and provide critical talent insights to help inform and improve our recruiting results. This role will liaise with Marketing & Development colleagues to develop and deploy communications that keep volunteers, staff, and other relevant stakeholders engaged in the work of US Programs. The Recruitment & Engagement Specialist will also work closely with Care & Connect and Domestic Disaster Response staff to develop and implement recruitment strategies, collateral, and communications specific to the needs of each program. 

Medical Teams International Calling:

Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.

Medical Teams International holds strict child and vulnerable adult safeguarding principles and a zero-tolerance policy for misconduct related to sexual harassment, exploitation, and abuse in the workplace and other places where the organization’s activities are rendered. Parallel to technical competence, recruitment & selection, hiring decisions will give due emphasis to assessing candidates’ eligibility through background checks, police clearance, and professional reference check processes. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Candidate Sourcing & Screening 

• Ensure all appropriate recruiting platforms (i.e. Jobley, Indeed, LinkedIn, Ziply, specific job boards) are utilized to secure quality candidates. 
• Finalize and administer screening questions in collaboration with hiring managers. 
• Short-list applicants, ensuring their qualifications and experience match the related job descriptions, and present candidate short-list to hiring managers. 
• Develop, build, and maintain candidate relationships through ongoing communications regarding questions, updates, and status during the interview process. 
• Provide regular updates to client group managers on search progress and determine the effectiveness of recruiting plans and implementation. 

Interviewing & Selection 

• Conduct effective screening, interviewing, and assessments for the best candidates for a position match. 
• Coordinate interview schedule for short-listed candidates with appropriate client group managers. 
• Capture and manage candidate interview results and selection decisions. 
• Provide feedback to candidates on interview results and selection decisions. 
• Manage the new hire/volunteer placement process including ensuring all appropriate documentation is completed. 
• Coordinate with Recruitment Coordinator (or similar role) to ensure appropriate on-boarding support is provided to new personnel. 
• Close communication loop with client group managers/stakeholders regarding vacancy, fill, and start date. 

Volunteer Recruitment & Retention 

• Analyze and project program’s need for volunteers in collaboration with program leaders. 
• Develop USP volunteer recruitment strategy in collaboration with USP Managers and HR Talent Team.
• Match the abilities and interests of volunteers to an assignment, providing the best experience possible. 
• Place volunteers on teams appropriately according to geography, interest, service level, certifications, and licenses. 
• Cultivate partnerships with healthcare associations, churches, and community organizations to recruit volunteers and create awareness of volunteer opportunities.
• Lead coordination of and actively recruit volunteers at selected professional forums, conferences, churches, and volunteer orientations.
• Build quantitative model for matching volunteer capacity to clinic needs and identify strategies to fill gaps.
• Meet recruitment goals, including numbers of volunteers placed by role and region. 
• Engage with current and potential volunteer groups at outside events to promote the mission and engage and cultivate volunteers. 
• Initiate regular recruitment meetings with program staff focused on recruitment and retention of volunteers. 

Volunteer Recognition 

• Develop and implement annual volunteer recognition events in collaboration with program staff. 
• Evaluate and develop approach for incenting/rewarding regular volunteers. 
• Work with other Medical Teams staff to provide leadership to ensure that regular and significant recognition is given for volunteer efforts. 

Administrative

• Develop and manage a process to identify, recruit, pre-screen, interview, and track staff and volunteer candidates to meet the identified needs of USP.
• Maintain current knowledge of applicable laws, regulations, and trends in recruitment, organizational policies, benefits, and compensation. 
• Work with other Medical Teams staff to ensure that all volunteer data is collected and reported in an efficient and effective manner. 
• Design, implement, and track data for volunteer satisfaction surveys.
• Collaborate with Billing and Patient Specialist to encourage and track Medicaid credentialing.
• Build a plan to obtain standing commitments from volunteers, as feasible, in order to recruit and plan for volunteers in advance.
• Support Program Services Manager in developing and tracking volunteer budget and expenses. 

Reports 

• Prepare and submit regular statistical reports on volunteer participation, recruitment, satisfaction surveys and volunteer activities. 
• Prepare and submit regular statistical reports on staff recruitment, including duration of open positions, average days to fill positions, number of applicants per role, etc. 
• Provide monthly and quarterly report-outs on key volunteer and staff recruitment metrics associated with the USP OKR scorecard. 
• Analyze and communicate data reports as support to evidence-based decision making.
• Develop volunteer staffing projections to meet USP aspirational goals. 

Communications

• Maintain direct and indirect contact with all USP volunteers, including regular communications whether digital or print. 
• Provide clear information on current volunteer opportunities via the website and other channels, and to those who are involved in volunteer recruitment activities.
• Provide excellent customer service in all contacts with volunteers, donors, and staff. 
• Work with other Medical Teams staff to prepare reports, a volunteer newsletter, brochures, or press releases. 
• Work with Marketing & Development and other staff to develop and publish collateral, social media posts, and other forms of communication used for recruitment and engagement of volunteers. 
• Coordinate volunteer assignments and ensure that proper training, supervision, and orientation are made available. 
• Manage communications with all volunteer candidates so they receive prompt responses to status, application, and other miscellaneous inquiries. 
• Communicate to staff about volunteer pipeline status. 

Other Duties

• Utilize volunteers when appropriate. 
• Additional duties as assigned. 
• Support safeguarding of program participants and employees through promoting an environment of awareness and upholding the code of conduct provisions of Medical Teams Protection from Sexual Exploitation & Abuse, Child & Vulnerable Adult protection, and harassment-free workplace policies. Incumbents will remain alert and responsive to any child and adult safeguarding risks, acquire relevant knowledge and skills which will enable you to promote strong safeguarding practices, understand the child and adult safeguarding policy and procedures, and conduct yourself in a manner consistent with the Safeguarding code of conduct and behavior expectations. 

Qualifications

EDUCATION, LICENSES, & CERTIFICATIONS 

Required: 

• Bachelor’s degree or relevant experience. 

EXPERIENCE 

Required: 

• Experience working on cross functional teams to achieve mutual goals and objectives.
• 2 years of recruitment experience with staff and/or volunteers.
• 2 years of experience interviewing and hiring staff and/or volunteers in a non-profit and/or healthcare setting. 
• 4 years of experience working in a non-profit organization. 

Preferred: 

• 4 years of successful recruiting and/or volunteer management experience. 
• 4 years of experience interviewing and hiring staff and/or volunteers in a non-profit and/or healthcare setting. 

KNOWLEDGE, SKILLS & ABILITIES 

Knowledge:

• Knowledge of healthcare standards and multiple service providers’ scope of service.
• Basic understanding of US healthcare systems, especially the US safety net system. 
• Basic understanding of Medicare and Medicaid credentialing requirements.
• Working knowledge of applicant tracking and HRIS systems. 
• Working knowledge of interview techniques and applicant screening methods. 
• Familiarity with a wide variety of sourcing avenues. 

Skills: 

• Skilled with office software: Microsoft Word, Excel, and PowerPoint.
• Skilled with communication software: Outlook, Internet, Teams, CRM (or other database programs).
• Excellent oral and written communication skills in English.
• Strong communicator with excellent interpersonal and presentation skills; inspire confidence and build relationships across all levels in the organization. 
• Problem solver who can prioritize tasks and work collaboratively across organization departments. 
• Strong influence, partnership, and relationship building skills with customer-focus. 

Abilities: 

• Ability to work flexible schedule and weekends as needed.
• Ability and willingness to travel for presentations and convenings of professional organizations. 
• Ability to handle multiple projects simultaneously; flexibility. 
• Ability to conduct recruitment responsibilities in a professional, responsive, innovative, ethical, and cost-effective manner. 
• Ability to operate well in a fast-paced work environment with considerable ongoing change. 
• Ability to prioritize and focus on critical program needs. 
• Commitment to Medical Teams International Calling Statement and Core Values. 
• Ability to work collaboratively with others. 

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Frequent use of a personal computer, database and digital platforms, and other office productivity machinery, such as a copy machine and computer printer. 
• Frequently uses hands, fingers, and arms to reach, handle, touch or feel equipment, medical instruments, materials, computer. 
• Frequent communication and exchange of information among colleagues and persons of concern which requires the ability to speak, hear, convey and express oneself. 
• Frequent close vision and the ability to adjust focus. 
• Occasionally ascends/descends stairs, steps, or ladder 
• Occasionally move about inside an office to access file cabinets, office machinery, meet with colleagues, etc. 
• The employee must occasionally lift and/or move up to 10 pounds. 
• Seldom to occasionally position self to stoop, kneel, crouch, or crawl. 
• If in travel status, occasional to frequent traversing over rough or steep terrain in either a motor vehicle or on foot. 

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The noise level in the work environment is usually moderately quiet. 
• The employee may be required to travel to remote areas of the world where there are potential health hazards and risks, limited hygiene facilities, extreme weather, and very basic living conditions.