We are looking for an upbeat and friendly Medical Patient Service Representative to join our team. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity for individuals that are seeking a stable career in the healthcare field.

Responsibilities:

• Respond to customer inquiries, concerns, or information requests
• Answer incoming calls efficiently in a high call volume setting
• Provide accurate, timely, and professional responses to customers following established procedures
• Address customer grievances, appeals, and billing issues. Escalate when needed
• Inform customers and service providers about eligibility and other relevant topics.
• Manage customer requests received through email, voicemail, fax, or other channels
• Perform customer satisfaction surveys as needed
• Attend and contribute to department meetings

Qualifications:

• HS Diploma or GED (Required)
• Bilingual in Spanish or Vietnamese (preferred but not required)
• Prior medical experience strongly preferred – Receptionist, Medical Call Center, or Front Office/Admin roles
• Prior experience in a call center setting related high volume call environment highly preferred (50-100 per day)
• Recent customer service representative/patient service experience Required
• Must have knowledge of proper phone etiquette and delivering high level of customer service
• Must possess clear communication skills & enjoy assisting others
• Must be familiar working in a fast-paced setting
• Must be reliable, sharp, and punctual

Competitive Benefits offered to permanent employees:

• Competitive increases of pay based on yearly review of economy, market, and performance
• Comprehensive health insurance, including vision and dental
• Life insurance
• Accidental Death Insurance
• Long-term disability insurance
• Dismemberment insurance
• Generous PTO (carry-out and carry-over options)
• Flexible spending accounts
• Retirement benefits
• Union representation
• Wellness perks (on-site gym, counseling services, and more!)
• Financial services
• Travel and education assistance/reimbursement and MORE!

IND1

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• customer service: 1 year (Preferred)
• Patient service: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Vietnamese (Preferred)

Work Location: In person