We are looking for a customer service agent to utilize their expertise and assist our team with coordination and organization of trainings for our clients. Come make a difference in the world and join our team! Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. This role operates on a hybrid work model, located in the U.S. in downtown Salt Lake City, Utah.

The job is eligible for our full host of benefits that include health, dental, vision, pet, and legal insurance, a hybrid work schedule, tuition reimbursement, parental leave, employer contributions to 401K and HSA options, parking or Trax options, PTO, and more!

Summary

Primarily responsible for coordinating, with their other team members, data entry and customer service aspects for 250 - 350 training classes per month worldwide. As a member of the team, individuals will ensure that the upcoming classes, associated tasks, and correspondence are handled in a timely, professional, and accurate manner, from beginning to end. This role operates on a hybrid work model.

Principal Responsibilities:

• Develops and maintains communication in a cooperative and professional manner with all levels of internal and external contacts. Agency liaising as necessary.
• Assumes the responsibility to resolve client, customer and instructor questions and issues. Urgent issues are resolved quickly and effectively.
• Facilitates outbound calls to clients, attendees and instructors as needed to ensure course success.
• Course entry, advertisement, and follow up by partnering with Host Agencies and internal resources, to secure best dates and resources for each course.
• Course updates, including cancellations. When necessary, processes issuance of appropriate refunds or vouchers.
• Generates electronic class materials as needed. Enters class material shipping requests when necessary. Resolves issues of missing in inaccessible class materials.
• Course registration management.
• Quality assurance specific to all aspects of course management.
• Provide exceptional and proactive Course Coordination support to Regional Account Team, Resource Management, and Project Management Team.
• All other duties as assigned

Qualification/Skills & Knowledge Requirements

• Requires 1 year of experience as a minimum to perform the major responsibilities of the job.
• Experience will be in Customer Service or Data Entry positions
• Prefer 3 years of experience to perform the major responsibilities of the job in any of these areas.
• Direct client interaction in a non-visual environment. Use of call center software including phone, email, and live chat functionality. Experience using Learning Management Systems (LMS).

Physical Requirements

• This is a typical office job which requires the ability to sit for long periods of time at a desk with occasionally moving, standing, and walking.
• Requires rapid use of arms, hands, or fingers, in handling or manipulating objects, or operating equipment, tools and/or instruments requiring fine eye-hand coordination.
• Occasionally requires repeated bending, crouching, stretching, or crawling, along with regularly lifting 10 – 25 pounds, occasionally up to 50 pounds.
• May occasionally involve climbing ladders.
• Work environment is composed of moderate noise (examples: business office with computers and printers, light traffic)
• Occasional travel of less than 25% may be required.