Job Description - Supervisor Document Services Production (2300543)

Job Description

Supervisor Document Services Production-(2300543)

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.

6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors.

Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Manages the production activity of the Documents Services Production team.Supervises the Executes database records, monitors, and coordinates changes to the Document Management System (DMS).

Assesses and advises on DMS application reequipments.Reviews inquires and resolves DMS problems.Provides training to staff on printed and online documents.

Compiles and maintains DMS manuals and procedures.Develops and maintains new and existing print applications by writing code based on user requirements and system objectives into logical, efficient, and optimal design to ensure that business rules, security standards and government regulation are met.

Supervisors team members in the writing of code as well.Assists in creating and executing required test plans on all new and changed components.

Responsibilities

Supervises all production activities and projects to ensure efficient workflow continuity and timely completion of shared responsibilities.

Monitors and manages system utilization to prioritize and resolve request conflicts.Monitors the security of processes and resolves Heath Insurance Portability and Accountability violations in relation to processes.

• Teaches and trains Documents Services team
• Develops and maintains new and existing applications by analyzing, designing, and writing codewriting code that satisfies a logical, efficient and optimal systems design.
• Executes and maintains statistics for development of measuring the department’s effectiveness.
• Oversees and delegates projects and tasks to department members to ensure completion.
• Executes and maintains statistics for development of measuring the department’s effectiveness.
• Supports applications for all customers that use DMS. Executes, tests, and implements DMS with all changes, additions and / or deletions.

Provides input to daily turnover logs. Provides alternatives and solutions to operational problems and process inefficiencies.

Compiles inquiries from internal and external customers. Notifies IT staff of any errors which prevent document set-up. Coordinates with technical support and / or vendor to resolve problems.

Maintains knowledge of document management software and best practices to ensure an environment responsive to user requirements.

Updates and communicates document distribution changes for archiving. Assigns retention dates to all archived data per customer request and compliance.

Monitors archive database space allocations.

• Delegates projects and tasks as needed to department team members to ensure completion
• Performs other duties as assigned

Qualifications

Qualifications

Education and Experience

• Bachelors’ Degree in Computer Science or related field or the equivalent combination of education and training.
• 5 years progressively responsible work experience in computer operations, programming, technical support, and document management systems

Technical Skills and Knowledge :

• Intermediate Basic understanding of computer systems (hardware and software).
• Technical knowledge in document management systems including distribution packages. Plus experience with IBM JCL, CICS, MVS, and JES2 preferred.

Strong technical and operational knowledge of various platforms and servers.

• Basic Microsoft Office skills.
• Basic understanding of programming design and coding techniques.
• Familiarity with systems development life cycle.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees.

That's why we offer an exceptional package that includes :

A Great Place to Work

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse, and headset.
• Whether you are working remotely or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available.

Enjoy the use of weights, cardio machines, locker rooms, classes and more.

• On-site cafeteria, serving hot breakfast and lunch, at our Brooklyn, OH location. Convenience stores at many locations.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits

• Employee bonus program
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life, and disability insurance insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work / life benefits.
• Company holidays and up to 16PTO days during the first year of employment with options to carry over unused PTO time.
• After one year of service, parental leave for eligible employees who become parents through maternity, paternity, or adoption.

An Investment in You

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, theIRS maximum.
• Diverse, inclusive, and welcoming culture with Business Resource Groups.

About Medical Mutual

Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we do not answer Wall Street analysts or pay dividends to investors.

Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There is a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans.

We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Our plans provide peace of mind to more than 1.5 million Ohioans.

We are not just one of the largest health insurance companies based in Ohio, we are also the longest running. Founded in 1934, we aree proud of our rich history with the communities where we live and work.

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community.

We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Primary Location

US-OH-Brooklyn

Work Locations

Brooklyn100 American RoadBrooklyn44144

6 - Supervisor

Organization

IT Administration

Schedule

Regular

Shift

Standard

Employee Status

Supervisor

Job Type

Full-time

Job Level

Day Job

Job Posting

Mar 7, 2024, 3 : 20 : 10 PM

Last updated : 2024-05-10