Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Infrastructure Engineer I

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support).Assists with implementation of new technologies to replace legacy systems and processes.

Infrastructure Engineer II

Assists in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support).Assists with implementation of new technologies to replace legacy systems and processes.

Infrastructure Engineer III

Plays a key role in many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support).He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

Infrastructure Engineer IV

Responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support).He/she will also assist with design and implementation of new technologies to replace legacy systems and processes.

Infrastructure Engineer V

Act as a Technical Leader, responsible for many aspects of infrastructure engineering, including but not limited to: automation, capacity management, monitoring, scalability and incident response (including off hours on-call support).Also assists with design and implementation of new technologies to replace legacy systems and processes.

Responsibilities

Infrastructure Engineer I

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day- to- day system maintenance and operations.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

Infrastructure Engineer II

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day- to- day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on-call rotation.
• Utilizes automation to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Infrastructure Engineer III

• Monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Assists with the day- to- day maintenance and operations of Medical Mutual's systems.
• Supports production as part of a 24x7 on-call rotation.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Maintains and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Performs other duties as assigned.

Infrastructure Engineer IV

• Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met.
• Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

Infrastructure Engineer V

• Uses automation as a primary tool, monitors and reports on the user experience, responds to production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to meet SLAs/SLOs with minimal manual intervention.
• Influences and guides engineering and operations teams to implement SRE principles and practices while ensuring architectural and security standards are met.
• Creates and executes automated tools to reduce inefficiencies and eliminate toil to improve the reliability of Medical Mutual's systems.
• Mentors junior engineers.
• Supports production as part of a 24x7 on-call rotation.
• Performs other duties as assigned.

Qualifications

Infrastructure Engineer I

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience

Technical Skills and Knowledge:

• Experience with SDWAN (Software Defined Wide Area Network)
• Experience with Load Balancer's (Netscaler, F5) along with GSLB
• Experience to Infoblox DNS/DHCP
• Experience to routing (OSPF, BGP) and switching.Arista experience preferred.
• Experience with Aruba wireless
• Exposure to firewall's and understanding rules sets.
• Ability to read and troubleshoot Wireshark captures.Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to interpret and evaluate architectural system requirements.

Infrastructure Engineer II

Education and Experience:

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 2 years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience analyzing and troubleshooting systems

Technical Skills and Knowledge:

• Experience with SDWAN (Software Defined Wide Area Network)
• Experience with Load Balancer's (Netscaler, F5) along with GSLB
• Experience to Infoblox DNS/DHCP
• Experience to routing (OSPF, BGP) and switching.Arista experience preferred.
• Experience with Aruba wireless
• Exposure to firewall's and understanding rules sets.
• Ability to read and troubleshoot Wireshark captures.Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to interpret and evaluate architectural system requirements.

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 4 years of combined experience with operating system concepts, analysis, networking and/or cloud systems
• Experience developing and implementing software oriented towards systems or network automation
• Experience analyzing and troubleshooting systems

Technical Skills and Knowledge:

• Experience with SDWAN (Software Defined Wide Area Network)
• Experience with Load Balancer's (Netscaler, F5) along with GSLB
• Experience to Infoblox DNS/DHCP
• Experience to routing (OSPF, BGP) and switching.Arista experience preferred.
• Experience with Aruba wireless
• Exposure to firewall's and understanding rules sets.
• Ability to read and troubleshoot Wireshark captures.Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to interpret and evaluate architectural system requirements.

Infrastructure Engineer IV

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 6 years of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems
• 3 years of experience designing and developing software oriented towards systems or network automation
• Demonstrated familiarity with DevOps and SRE practices
• Experience designing enterprise systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, availability, security and other factors
• Experience analyzing and troubleshooting systems

Technical Skills and Knowledge:

• Experience with SDWAN (Software Defined Wide Area Network)
• Experience with Load Balancer's (Netscaler, F5) along with GSLB
• Experience to Infoblox DNS/DHCP
• Experience to routing (OSPF, BGP) and switching.Arista experience preferred.
• Experience with Aruba wireless
• Exposure to firewall's and understanding rules sets.
• Ability to read and troubleshoot Wireshark captures.Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to interpret and evaluate architectural system requirements.

Infrastructure Engineer V

Education and Experience

• Bachelor's degree in Computer Science or a related technical field or an equivalent combination of education and experience
• 8 years of combined in-depth experience with operating system architecture, design, concepts, analysis, networking and/or cloud systems
• 5 years of experience designing and developing software oriented towards systems or network automation
• Demonstrated familiarity with DevOps and SRE practices
• Experience designing enterprise systems incorporating the appropriate balance of performance, cost, availability, redundancy, fault tolerance, availability, security and other factors
• Experience analyzing and troubleshooting systems
• Experience with SDWAN (Software Defined Wide Area Network) and Global Scalable Load Balancing (GSLB) preferred.

Technical Skills and Knowledge:

• Experience with SDWAN (Software Defined Wide Area Network)
• Experience with Load Balancer's (Netscaler, F5) along with GSLB
• Experience to Infoblox DNS/DHCP
• Experience to routing (OSPF, BGP) and switching.Arista experience preferred.
• Experience with Aruba wireless
• Exposure to firewall's and understanding rules sets.
• Ability to read and troubleshoot Wireshark captures.Ability to drive systematic improvements and contribute at high levels with limited direction.
• Ability and willingness to communicate across functional areas to identify and solve problems, regardless of ownership.
• Ability to manage multiple tasks in a time-critical production environment.
• Ability to research and apply systems and security specifications for the next generation of hardware/software platforms.
• Ability to interpret and evaluate architectural system requirements.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• Top Workplace in Northeast Ohio. Year after year we've received this recognition!
• On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
• On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
• Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
• Business Casual attire

Excellent Benefits and Compensation:

• Competitive compensation plans
• Employee bonus program
• 401(k) with company match and an additional company contribution
• Excellent medical, dental, vision, and disability insurance

An Investment in You:

• Career development programs and classes
• Mentoring and coaching to help you advance
• Education reimbursement up to $5K per year

About Medical Mutual:

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.