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Position : Customer Sales & Service Representative I, Front Counter (Retail)
Who we are :
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine.
Take that next step toward your future and join our growing team!
Position Overview :
Provide a positive customer experience in a prompt and professional manner. Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services.
Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments.
Perform direct customer support for all customers consistent with Mediacom's policies and procedures.
Company Benefits :
Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs.
You'll find all sorts of advantages to joining the Mediacom team including :
Position Responsibilities :
Position Requirements :
Get to know us : Mediacom Communications is known by our Mediacom brands, including : Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia.
When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.
55 million customers in 22 states and connecting them to what matters most.
Our Awards : Mediacom is proud to have received the following recognitions : 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
Who you are matters here : Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment.
Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws.
job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Disclaimer : W hen making a job offer, we consider several factors in our determination, such as years of related work experience;
relevant skills and qualifications; education level; and certifications / licenses.
LI-Onsite
Last updated : 2024-02-24
Full Time
Television & Broadcasting
$42k-53k (estimate)
02/26/2024
04/10/2024
mediacomcable.com
KEOKUK, IA
3,000 - 7,500
1995
Private
$1B - $3B
Television & Broadcasting
The job skills required for Call center representative include Customer Service, Scheduling, Products and Services, Customer Support, Billing, Building Relationships, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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Call center representatives must be professional throughout each phone call and to other call center employees.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Working as a call center representative requires a fast typing ability.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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