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Summary
The Service Writer is responsible for maintaining Service Technician timecards and safety training records, generating work order logs, entering data into the service business system, preparing warranty claims, running reports, and other general service department duties as directed by the Branch Service Manager.
Essential Functions
Administrative Maintain department communication in order to complete reports and work. Maintain Service Technician timecards and safety training records.
Maintain DOT and IFTA logs for all field service trucks. Maintain clean and organized warranty parts storage. Enter proper charge labor codes, work done and type of machines.
Work with customer invoicing problems. File invoices properly with current account system to maintaining current billing cycle.
Answer phones system, taking messages and directing calls as needed. Maintain a clean, orderly and safe work area appearance.
Service Complete job status reports. Generate work order log and previews on completed work orders. Open and close work orders in a timely manner in order to minimize work-in-process.
Maintain use of the Standard Pricing Guide (SPG) with employees and work orders. Work with Deere Product Support Manager.
Bill according to established flat rates. Interview customers to obtain description of problem and type cost estimate of repair work for customers (quote).
Prepare warranty claims, file with Central Warranty Processor, and maintain warranty log. Establish and maintain service records.
Maintain quality control records. Inform Branch Service Manager of Service Technician productivity on current work orders.
Answer and schedule field servicing. Dispatch service trucks through Navtrax / JD link (internal system). Process part returns for warranty claims.
Other Functions
Knowledge / Skills / Abilities
Physical Requirements and Work Schedule
Ability to do occasional lifting of up to 30 lbs. Able to work flexible schedule, including some evenings and weekends.
Education / Work Experience
High school diploma or GED required. At least one year related experience and / or training preferred.
Murphy Tractor & Equipment Co. is an equal opportunity employer.
Last updated : 2024-05-22
Full Time
$44k-65k (estimate)
05/23/2024
05/25/2024
mediabistro.com
New York, NY
100 - 200
The job skills required for Service writer include Commitment, Time Management, Communicates Effectively, Microsoft Office, Pricing, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Service writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service writer positions, which can be used as a reference in future career path planning. As a Service writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service writer. You can explore the career advancement for a Service writer below and select your interested title to get hiring information.