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Job Title :
Express Service Writer
Position Description :
Express Service Writer will determine management, production, and quality requirements and maintain a follow-up system that encourages follow-through with assigned projects.
Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.
Requirements - Pre-writes and schedules service appointments. Obtains guest and vehicle data prior to arrival- Greets guests in a timely, friendly manner, obtains vehicle information and inspects all vehicles- Writes up guest's vehicle concerns using the Road-to-the-Sale accurately and clearly- Test drives the vehicle with guest as needed to confirm the concern- Refers to service history, inspects vehicle, and recommends additional needed service- Advises guests on the care of their car and the value of maintaining their vehicles in accordance with manufacturers' specifications- Provides a complete and accurate written cost estimate for total job- Establishes "promised time.
Checks with CDK Drive / ERO or dispatcher, if necessary- Obtains guest's approval and signature on repair order- Establishes guest's method of payment;
obtains credit approval, if necessary- Properly enters RO into CDK Drive / ERO system for proper dispatching- Checks on progress of repair throughout the day.
Contacts guests regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization- Adheres to the current service marketing programs- Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
inform guest if work is needed and provide an estimate and sell if needed- Maintains a professional appearance and attitude- Keeps work area clean
Extra Consideration : - Supervisory Responsibility : Capable of working well with other team members, mentoring apprentice personnel and motivationally directing support staff personnel.
Required Education Willing to participate and apply factory training or other forms of training whenever available.
Work Environment :
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles.
The noise level in the work environment is usually moderate.
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB.
RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
Signature (Employee) Date
Signature (Supervisor) Date
Last updated : 2024-05-02
Full Time
$47k-69k (estimate)
05/03/2024
05/12/2024
mediabistro.com
New York, NY
100 - 200
The job skills required for Service writer include Pricing, etc. Having related job skills and expertise will give you an advantage when applying to be a Service writer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service writer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service writer positions, which can be used as a reference in future career path planning. As a Service writer, it can be promoted into senior positions as a Returns Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service writer. You can explore the career advancement for a Service writer below and select your interested title to get hiring information.