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Job Description
Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager.
The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Develop new sales strategies within the call center to maximize opportunities
Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics.
Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative.
Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs).
Develop and maintain a positive sales culture.
Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns.
Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representative and marketing leadership.
Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance.
Conduct regular performance reviews.
Perform multiple administrative duties : Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets.
Review, reconcile and approve commission reports. Approve customer credits.
Develop and maintain positive relationships with other departments : sales operations, field operations, marketing, product development, training and customer care.
Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills / Abilities and Knowledge
Required Education
High School diploma or equivalent
Required Related Work Experience and Number of Years
Inside Sales experience, commercial experience preferred - 2-3
Supervisory experience preferred preferably in an inside sales capacity - 1-2
PREFERRED QUALIFICATIONS
Preferred Education
2 years post high school education preferred
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Occasional travel as required
LI-TT2
SIB470 2024-30265 2024
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Last updated : 2024-04-27
Full Time
$56k-77k (estimate)
04/29/2024
05/06/2024
mediabistro.com
New York, NY
100 - 200
The job skills required for Residential supervisor include Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Residential supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Residential supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Residential Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Residential Supervisor jobs
Outstanding residential supervisors help their teams work together to complete their duties.
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Residential supervisors will need to develop skills that help them manage and motivate employees.
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Residential supervisors will need to be able to create a positive work environment where employees feel valued and appreciated.
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Get up to speed and stay current on all things related to property management.
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Have a long-term strategy and set goals.
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