The customer comes first within any industry and that is no exception at Alpha K-Net. Our Telecommunications Customer Service Representatives help the local customers by offering products and services from our various clientele to increase their brand awareness and customer outreach.

As a Telecommunications Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences.

The primary purpose of the Telecommunications Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client's customers.

As a Telecommunications Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Telecommunications Customer Service Representative consist of : Understanding clients' products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely needKeeping a record of customer interactions, processed orders, and service schedulesTaking initiative and demonstrating a can-do mindset, meeting challenges head-on no matter how difficult or stressful situations becomeMaintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staffWork with a team of other Telecommunications Customer Service Representative professionals

Last updated : 2024-04-23