Salary : $57,516.00 Annually

$57,516.00 Annually

Location :

Redondo Beach Police Department, CA

Job Type : Full-Time

Full-Time

Department : Police Department

Police Department

Opening Date : 07 / 01 / 2023

07 / 01 / 2023

Closing Date : Continuous

Continuous

FLSA : Non-Exempt

Non-Exempt

Bargaining Unit :

Redondo Beach City Employees Association

DEFINITION

The City of Redondo Beach Police Department is looking for dedicated individuals ready to begin their career in public service emergency dispatch!

Under the direction of the Police Chief and supervisors, Communications Dispatcher Trainees perform in a training capacity to dispatch Police, Fire and emergency medical services and to receive complaints and calls for service in the City's This position performs work under general instructions, but with established policies, procedures and precedents as guides;

and performs related duties as required to achieve successful results in support of the City's mission, goals, policies and objectives.

Successful candidates will demonstrate the ability to work well under pressure and during periods of high stress, be capable of multi-tasking, and function productively in a fast-paced environment.

The ability and / or willingness to work nights, weekends, holidays, and / or overtime if requested is also desired.

Communications Dispatcher Trainees receive a flat rate of pay during training. Candidates who successfully complete training will then become Emergency Services Dispatchers and will follow the pay scale for that classification.

This is a continuous recruitment and may close at any time. Prompt application is highly encouraged.

EXAMPLES OF DUTIES, RESPONSIBILITIES AND EXPECTATIONS

This position is accountable to perform as a team member to assist with operational and support duties and services including but not limited to :

• Receiving, updating and reviewing police, fire, and emergency medical service calls and status of rescue units; prioritizing incidents and radio traffic;
• dispatching the appropriate police, fire, or rescue units in accordance with established operational guidelines in a training capacityBroadcasting information over radio or phone lines and entering call information into the computer aided dispatch system chronologically;
• transmitting messages to the appropriate station or location directing unit(s) to respond to calls; announcing information over station paging systems and via radio frequency;
• maintaining direct contact with field personnel; updating responding unit status, as necessary in a training capacityReceiving calls for service from the public and private alarm systems;
• determining the nature of the complaints, alarms, or codes for computer input; recording the type of incident, locations, and other details;
• inputting the information into the computer to be routed to the appropriate Police or Fire dispatcher in a training capacityWorking shifts and irregular hours including days, evenings, nights, overtime and including weekends and holidays;
• may be called back for major emergencies, disasters, and critical incidentsWorking in an environment that requires the ability to sit for extended periods of time, read color coded displays;
• use a computer terminal for extended periods; hear sufficiently to accurately and completely obtain information from callers;

and communicate clearly to effectively dispatch information over the radio / communication system. Frequent lifting and / or moving up to 10 pounds and occasionally lifting and / or moving up to 25 pounds may be required.

Providing outstanding internal and external customer service, communicating effectively with the public and fellow employees, solving problems and proactively creating sustainable solutions to issuesConducting duties, responsibilities, tasks and assignments with a constructive, cooperative, positive, professional attitude and demeanorSupporting the City's mission, goals, policies and objectivesSupporting City's corporate values of : openness and honesty;

Also needed is the ability to memorize and use crime, phonetic alphabetical and computer codes, react quickly, efficiently and calmly in emergency situations, maintain effective working relationships with others and communicate effectively and professionally on the phone and radio.MINIMUM QUALIFICATIONS

Requirements and desired qualifications include :

EDUCATION AND EXPERIENCERequires

possession of a high school diploma or G.E.D. equivalent and the minimum age of 18 years at time of appointment.Additional college credits and bilingual skills are desirable.

One (1) year of experience as an Emergency Services Dispatcher with a public safety Computer Aided Dispatching system is desirable.

Applicants are

required

to pass a California Certified Dispatcher School within 18 months of appointment.

Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification.KNOWLEDGE, SKILLS, AND ABILITIES

Computer literacy with knowledge in the use of Microsoft Word and Excel.

Ability to learn the efficient use of the department's Computer Aided Dispatch and Records Management Systems, State, County and local computer databases and other computer systems.

Ability to communicate using email programs and to understand and adhere to city policies for information technology.EXPECTED COMPETENCIES

Provide sound decision-making skills and critical thinking to professional recommendations, decisions and completed staff work.

Requires the initiative to achieve positive, timely results for the organization while maintaining interpersonal, customer service, diplomatic skills and ethical conduct.

The position requires meeting the physical employment standards for the classification.

SUPPLEMENTAL INFORMATION

TEST PROCESS : Candidates may be required to successfully complete and pass a combination of the following examinations prior to being placed on the Eligible List :

Screening for Minimum Qualifications

Applications are generally reviewed once per week. If your application meets the minimum requirements, you will receive more detailed test instructions via e-mail.

Online and / or Written Exam :

Completion of the National Testing Network (NTN) Emergency Communications Operator (ECOMM) exam is required.

Applicants who took the POST Entry Level Dispatcher Exam anytime on or after 7 / 1 / 22 and received an overall t-score of 49.

00 or higher may submit proof of the t-score received. Once proof the score received is verified, you will not be required to take the NTN exam.

Oral Panel Interview

Eligible Lists may be valid for up to one year from the date established. Candidates will be contacted from the Eligible List on a timeline at the hiring department's discretion.

Once selected from the Eligible List, candidates will be required to complete a full background investigation prior to beginning employment, which may take up to three (3) months.

PROBATIONARY PERIOD :

12 months

CLASSIFICATION :

This position is covered under FLSA standards for overtime and is a member of the classified service.

VETERAN PREFERENCE POINTS :

Qualified Military Veterans are given an additional five (5) points to a passing score for both open-competitive and promotional recruitments.

SELECTION PROCESS : The selection process may include but is not limited to : Application review and evaluation, written examination, performance test and interview.

All employment offers made by the City are contingent upon establishing proof of a prospective candidate's legal authorization to work in the United States and successfully passing all components of the pre-employment process, such as : reference check, background investigation, fingerprint criminal history check, post-offer drug test, post-offer psychological and post-offer medical examination, the cost of which will be borne by the City.

Candidates must fill out the employment application and supplemental questions completely and accurately. Incomplete applications, including references to "see resume", are considered incomplete and will be disqualified.

The City of Redondo Beach is an Equal Opportunity Employer. The City will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Candidates with a disability who may need accommodation during the selection process must notify the Human Resources Department at least five (5) business days in advance of the test date.

Note : The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Note : The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

For complete details regarding salary and benefits information, please see the Redondo Beach City Employees Association Memorandum of Understanding by clicking

Note : All Miscellaneous employees pay in to Social Security and Medicare (7.65%). City employees do not pay in to California State Disability (SDI).

The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.

Will you meet the requirement of being at least 18 years of age at the time of appointment?

YesNo

Please indicate your highest level of education completed.

Some High SchoolHigh School Graduate or GED EquivalentSome College or Community CollegeAssociate's DegreeBachelor's DegreeMaster's DegreeDoctorate Degree

Do you currently hold a valid P.O.S.T. Dispatcher certification or recognized equivalent certification of a State or Municipal Agency?

YesNo

Please indicate that you understand the position will require successful completion of California Certified Dispatcher School within 18 months of appointment.

YesNo

Please indicate you understand that Emergency Medical Dispatch Certification must be obtained within 12 months of appointment to this classification.

YesNo

Are you willing to work shifts, including weekends and / or holidays?

YesNo

Please indicate you understand that this position may require mandated overtime to accommodate critical staffing levels.

YesNo

Required Question

Last updated : 2024-05-23