Job DescriptionJob Description

We are seeking a personable, motivated individual to join our auto repair shop as a Service Writer. As part of our customer service team, you are the first point of contact for both walk-in and phone customers.

You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services.

You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has prior experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable.

This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.

Service Writer Duties and Responsibilities

Greet customers and answer phones

Help customers determine their service and maintenance needs

Provide information regarding standard maintenance schedules and benefits

Record all pertinent customer vehicle information

Make, change, and cancel service appointments as necessary

Service Writer Requirements and Qualifications

High school diploma or GED certificate

Prior experience in an automotive sales or repair environment

Prior experience as a Service Writer (strongly preferred)

Proficiency with common office and productivity software

Excellent communication and interpersonal skills

Company DescriptionR.W.'s is a busy towing and repair company. We are a family run business with 40 years of service. We have modern tools and equipment for our employees to work with.

We have a great crew in both repair and towing departments. You would be joining a team that works well together. This is a job that would carry you far in the future as we have very little turn over in employees.

Company DescriptionR.W.'s is a busy towing and repair company. We are a family run business with 40 years of service. We have modern tools and equipment for our employees to work with.

We have a great crew in both repair and towing departments. You would be joining a team that works well together. This is a job that would carry you far in the future as we have very little turn over in employees.

Last updated : 2024-05-02