Medford Power Sports Parts & Accessories Associate

3735 Crater Lake Hwy Medford OR 97504

Job Data

Job Title…………………. Parts & Accessories Associate

Department……………... Parts & Accessories Department

Supervisor………………. Parts & Accessories Manager

Summary Description

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

Key Result Areas

• Service Department Support

• Customer Service

• Clean & Efficient Parts & Accessories Environment

Major Duties and Responsibilities

1) Service Department Support

• Interface with Service Technicians and ensure their Parts and Accessories needs are being met.

• Take service technicians’ orders for parts and fill them as fast as possible.

• Assist service technicians in determining parts & accessories requirements for individual jobs.

• Recommend related Parts and Accessories, which may be required for a job.

• Supply cost of parts information on repair orders.

• Update inventory control system and parts catalog .

• Notify service personnel when special parts or back-ordered parts are received.

• Maintain cleanliness of the Parts and Accessories Department and keep inventory neatly stacked and orderly.

2) Customer Service

• Provide excellent customer service to all of the dealership’s customers.

• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts and Accessories.

• Greet customers immediately, in a courteous and friendly manner.

• Develop and share knowledge of all Parts and Accessories merchandise, parts history, and motorcycle service.

• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.

• Handle telephone transactions quickly, and courteously.

• Point out any sales, specials, new merchandise and offer additional products that may compliment the customer purchase.

• Assist customers with determination of Parts and Accessories requirements and research merchandise in catalogs.

• Accept cash & credit card payments for merchandise purchases. Keep the cash register accurate.

• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

3) Clean & Efficient Parts & Accessories Environment

• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.

• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).

• Ensure merchandise displays are stocked, clean, and appealing to customers.

• Maintain updated customer mailing lists.

• Become familiar and efficient with all phases of the computer system required for P&A management.

4) Other Duties

• As assigned.

Supervisory Responsibilities

• No Supervisory Responsibilities

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.

• Be prompt and available for flexible scheduling.

• Demonstrate a professional approach to customer service.

• Accept direction, follow instructions, and work well with other people.

Qualifications & Job Requirements

• Must have the ability to get along with a broad customer base.

• Knowledge and experience with servicing of Harley-Davidson motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.

• Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.

• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.

• Ability to look up parts and quote prices for parts using a proper catalog for a particular motorcycle.

Physical Demands

• The noise level in the work environment is occasionally loud.

• Occasionally required to bend, stoop, crouch, reach, and lift 100 lb. of material.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally, exposed to exhaust fumes or other airborne particles.

Benefits

• Health Insurance
• Simple IRA with employer match at 3%
• Paid Holidays
• AFLAC
• Employee discount
• Performance bonuses and spiffs
• PTO

Pay

• Pay is $16.50-$17 commision after 90 day review
• Hourly

Job Type: Full-time

Pay: $16.50 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday

Ability to Relocate:

• Medford, OR 97504: Relocate before starting work (Required)

Work Location: In person