Description

Are you a driven and customer-oriented individual looking for a rewarding career in the automotive industry? We are currently seeking a highly motivated and professional Dealership BDC Representative to join our dynamic team at Mechanicsville Toyota. As a BDC Representative, you will play a crucial role in our dealership's success by delivering exceptional customer service and effectively managing incoming inquiries.

Responsibilities:

1. Customer Engagement: Engage with customers promptly and professionally, whether through phone calls, emails, or online chat platforms. Provide accurate information about our vehicles, services, promotions, and pricing.
2. Lead Management: Effectively manage and prioritize incoming leads from various sources, such as the dealership's website, social media platforms, and third-party lead providers. Ensure timely follow-up to maximize lead conversion rates.
3. Appointment Scheduling: Coordinate with customers to schedule test drives, service appointments, and other dealership visits. Maintain an organized calendar to optimize dealership traffic flow and improve customer experience.
4. Relationship Building: Develop strong relationships with potential and existing customers by actively listening to their needs, addressing their concerns, and providing personalized solutions. Nurture long-term customer relationships to promote loyalty and repeat business.
5. Data Management: Maintain accurate and up-to-date customer information and interaction records in the dealership's CRM (Customer Relationship Management) system. Utilize CRM tools to track sales opportunities, monitor customer preferences, and generate reports.
6. Team Collaboration: Collaborate with the sales, service, and marketing teams to ensure seamless communication and provide support in achieving overall dealership objectives. Share valuable customer feedback to improve processes and enhance customer satisfaction.

We offer a competitive salary and benefits package, ongoing training and development opportunities, and a supportive work environment where your contributions are valued. Join our dedicated team and take your career in the automotive industry to the next level!

Mechanicsville Toyota is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• Previous experience in a customer service or sales-related role
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with diverse customers
• Proficiency in using CRM software and other dealership technology platforms
• Exceptional time management and organizational skills
• Ability to thrive in a fast-paced, goal-oriented environment
• Knowledge of automotive industry and dealership operations is a plus