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POSITION / TITLE: HDM Driver- Client Relationship Specialist

REPORTS TO: Home Delivered Meals Program Manager

PROGRAM ADDRESS: 1375 Fairfax Avenue, San Francisco CA 94124

POSITION SUMMARY: In accordance with MOWSF guidelines, the HDM Driver – Client Relationship Specialist is responsible for the delivery of meals and conducting a brief welfare check of our clients throughout San Francisco.

ABOUT MOWSF: Meals on Wheels provides a network of services that allow seniors to live in their homes with dignity and independence as long as possible.

JOB REQUIREMENTS: Please read the physical requirements carefully (listed below)

• Valid California Driver License.
• Good driving record must be maintained during employment.
• Must demonstrate an ability to work with a diverse client population including low income, disabled and mentally ill clients.
• Must be able to lift up to 50lbs unassisted, and be able navigate as many as 80 flights of stairs.
• Proficiency in English required (speak/read/write).

DUTIES AND RESPONSIBILITIES: Under the supervision of Home Delivered Meals Program Manager, and in accordance with the provisions of MOWSF’s Employee Handbook, the HDM Driver - Client Relationship Specialist is responsible for:

• Delivering meals throughout San Francisco to homebound seniors on the Meals On Wheels program, and Young Adults with Disabilities.
• Develop relationships with the clients. The relationships and daily contact with the clients is the key to providing a meaningful daily welfare check. Over time the HDM Driver - Client Relationship Specialist should be able to assess changes with client’s conditions and abilities to care for themselves and possess the ability to recognize loneness and isolation.
• Observing and reporting client changes regarding well-being to the appropriate Social Worker assigned to client’s route.
• Making sure that the correct number of meals is picked up from the kitchen and that the correct type of meal and diet is delivered to each client.
• Loading racks and bags of meals into vehicles for delivery.
• Obeying all traffic laws and maintaining a good DMV record while driving for Meals On Wheels of San Francisco.
• Representing the agency with our clients and with the community at large in a courteous and respectful manner
• Completing appropriate paperwork during and after delivery of meals.
• Collecting client contributions and making out receipts for any cash or checks received.