OVERVIEW OF MEALS ON WHEELS AMERICA

Meals on Wheels America is the leadership organization supporting the more than 5,000 community-based programs across the country that are dedicated to addressing senior hunger and isolation. Powered by a dedicated volunteer workforce, this network delivers a comprehensive solution that begins with a meal and is proven to enable independence and well-being through the additional benefits of tailored nutrition, social connection, safety and much more. By providing funding, programming, education, research and advocacy, Meals on Wheels America empowers its local member programs to strengthen their communities, one senior at a time. For more information, or to find a Meals on Wheels provider near you, visit www.mealsonwheelsamerica.org.

POSITION SUMMARY

Meals on Wheels America is seeking a Data Coordinator to support critical daily processes that uphold the organization's data infrastructure and enable business intelligence for strategic decision-making for funding, advocacy, digital marketing, and Member engagement. This is an incredible opportunity to gain experience in supporting databases, data transformations, system integrations, and data analysis and have an impact on the wellbeing of America’s homebound seniors. 

Reporting to the Senior Manager, Data Management, the Data Coordinator will be responsible for maintaining the data processes that support the Association’s infrastructure and will be the primary subject matter expert of what and how information flows between systems at the Association, ensuring data integrity and credibility for decision making. 

The position reports to the Senior Manager, Data Management and is an Arlington, VA based, flexible hybrid working role. 

DUTIES AND RESPONSIBILITIES

• Maintain data integrations between the Association Management System and ancillary systems and resolve discrepancies daily
• Ensure AMS and CRM database integrity by querying, evaluating, and merging duplicate records
• Export, transform, import large datasets at planned cadences that enable Members’ and Supporters’ personalized journeys with Meals on Wheels America, monitoring discrepancies in outputs, resolving or escalating issues as they arise (i.e., email segmentation process)
• Export, transform, import large datasets at planned cadences that enable revenue reconciliation between finance systems and other source systems, monitoring, resolving, or escalating output discrepancies as they arise
• Maintain external data sources and reference tables to ensure reports are utilizing most current data available (US Zip Code database, Census data, etc.)
• Assist with custom query building and ad-hoc list pulls
• Create SOPs and instructional documentation on processes and provide training to staff as needed
• Build visualization dashboards using Tableau for the purpose of managing and analyzing data
• Perform other related duties as assigned

QUALIFICATIONS OR SKILLS REQUIRED

• Bachelor’s degree with relevant coursework or 1 or more year(s) related work experience

• Knowledge of SQL querying, Microsoft Excel, and Tableau highly preferred
• Previous experiencing with not-for-profit CRM or AMS systems highly preferred
• Ability to learn/adopt new tools quickly
• Curious mind and investigative approach
• Critical thinker with strong logic and problem-solving skills
• Self-motivated and proactive with a can-do attitude
• Keen eye for details
• Organized with good time management
• Ability to clearly communicate issues, causes, and findings
• Commitment to the cultural values of Meals on Wheels America (including Racial Equity, Diversity, and Inclusion)
• Models the Association's cultural attributes of collaboration, learning, accountability, and service, augmented by a strong commitment to Race Equity, Diversity, and Inclusion

Candidates meeting 75% or more of the above qualifications should apply.

Meals on Wheels America is an Inclusive Workforce/Employer and encourages applications from qualified persons of every race, ethnicity, national origin, religion, sex, age, veteran status, sexual orientation, and disability.