Job Title: Research Associate

Department: Operations

Reports To: Supervisor

FLSA Status: Non-exempt

SUMMARY

Interview and document respondents’ opinions and/or answers to market research surveys by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned).

Remain professional and polite at all times.

Call prospective participants in designated market areas to administer market research interviews to qualified respondents.

Enter names, addresses, opinions, answers and reactions of respondents using a software program, clarify vague or unclear responses, probe to obtain complete and clear answers.

Enter respondents’ replies to open ended questions verbatim.

Follow instructions of Supervisory staff.

Maintain company acceptable productivity and survey quality levels.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION

High school graduate preferred.

LANGUAGE SKILLS

Ability to read English aloud with exceptional confidence and to accurately collect opinions provided by respondents.

Bilingual Research Associates must also read Spanish aloud at an exceptional level. A certification exercise will be conducted.

COMPUTER SKILLS

Ability to type 25 words per minute.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee frequently is required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision up to 15 feet and the ability to adjust focus

EXPECTATIONS

We are a client (customer) driven business. Work schedules are subject to modification based on client demand. In order for us to be successful, regular and on time attendance is expected of all. We are understanding of occasional tardiness and absenteeism when we are given proper notification, but repeated attendance problems are not acceptable.

Our reputation is vital to our continued success. We have a Zero Tolerance Policy for inappropriate conduct, including rudeness or profanity with respondents, insubordination, falsification of data, harassment and sexual harassment. Violators of these policies are subject to disciplinary action, up to and including immediate termination

Job Type: Part-time

Pay: $12.50 per hour

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person