Assistant Director of Security at the Luxury Collection Hotel Manhattan Midtown The Assistant Director of Security is responsible for developing, leading, and managing safety and security programming and risk mitigation strategies that support the hotel and reporting to the Director of Property Operations & Safety. This position will focus on daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains employee in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget. Primary Responsibilities: Assists in the development and implementation of emergency procedures. Collaborates with the Director of Loss Prevention on ways to continually improve departmental performance. Comply with policies on proper investigative procedures for loss of property assets. • Maintain proper documentation of property patrols. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Implements action plans to monitor and control risk. Reports any procedure violations to the Director of Loss Prevention and appropriate management. Strives to improve service performance. Supervises security staff to effectively monitor and protect property assets. Performs duties of the Director of Loss Prevention in his/her absence. Leading Security/Loss Prevention Teams Assists Director of Loss Prevention in establishing guidelines and training so employees understand expectations and parameters. Celebrates successes and publicly recognizes the contributions of team members. Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings. Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. Encourages and builds mutual trust, respect, and cooperation among team members. Helps employees and guests obtain necessary medical attention on a timely basis. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Serves as a role model to demonstrate appropriate behaviors.Assists in maintaining required OSHA programs and statistical data. Assists in the management of claims by ensuring proper procedures are followed and documented. Brings issues to the attention of the department manager and Human Resources as necessary. Report all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner. Administer property policies fairly and consistently. Certify security staff in first aid and CPR. Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. Trains security staff to effectively monitor and protect property assets. Trains staff on proper patrol procedures. Qualifications: At least 5 years of progressive experience in hospitality security management.Bachelor’s degree preferred.Previous maintenance management experience in luxury hotel is required.FLSD license requiredExperience in international security/fraud investigations field and/or proven investigations experience in a relevant fieldMust be able to effectively communicate both verbally and written, with all level of team members and guests in an attentive, friendly, courteous and service oriented manner.Must be able to multitask and prioritize departmental functions to meet deadlines.Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.Must be able to maintain confidentiality of informationStrong leadership and communication skills Extensive hotel customer service experience requiredAn aptitude for self-motivation A can-do attitude and a hands-on approach to hotel management Strong computer skills A flexible schedule that allows you to be available days, nights, holidays and weekends based on the demands of the hotel Must be effective at listening to, understanding, and clarifying concerns raised by team members (team members) and guests.