The Banquet Set-up Supervisor at American Airlines - The Landing at Skyview 6 is responsible for supervising, assisting and setting up all event/meeting rooms according to specifications, to direct staff activities of the Conference Services department, to assume responsibility for the quality of Conference Services provided to guests in the absence of department management.

Responsibilities:

• Participates in human resource functions for staff, including hiring, scheduling, monitoring attendance, assigning work and breaks, monitoring performance, and training staff.
• Assists in controlling payroll costs by ensuring maximum productivity from staff.
• Checks supply levels in storage areas. Completes requisition for additional supplies needed and submits to manager.
• Communicates additions or changes to assignment sheets as they arise throughout the shift. Identifies situations that compromise the department’s standards and delegates these tasks.
• Checks for proper supplies, neatness, cleanliness, and mechanical problems.
• Inspects cleanliness and organization of storage and service areas.
• Physical set up, breakdown and proper storage of all meeting rooms, and all special functions, as directed by managers or conference planners.
• Cleans and refreshes meeting rooms during scheduled breaks and meal periods, and all conference areas to maintain neatness (empty wastebaskets, etc.)
• Coordinates function details with conference planning.
• Anticipates guests’ needs. Responds promptly. Greets guests in a courteous, helpful, and professional manner.
• Ensures staff use “clean as you go” techniques.
• Monitors employees for proper time keeping policies and procedures, including punching in and out at beginning and end of shifts.
• Assists in coaching/disciplining department employees, when necessary.
• Reports needed maintenance repairs of rooms or equipment (tables, chairs, etc.) and advises manager.
• Prepares designated departmental reports. Distributes to appropriate parties.
• Reviews function sheets. Completes a work plan for Conference Services staff for each function.

Requirements:

• Minimum formal education of some high school and a minimum one-year job-related experience preferred.
• Previous meeting and event set-up and clean-up experience a plus.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.
• Dedicated to exceeding service standards and providing services and standards to the highest caliber.
• Demonstrated ability to work collaboratively and communicate effectively, professionally interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Proficiency in oral and written communication skills in English. Must be able to read and interpret Banquet Event Orders and other communication methods used in Banquets.
• Must be able to work variable shift, weekends, holidays, and special events, as needed.
• Must have employment eligibility in the U.S.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 50 lbs. and work the majority of shift on feet.
• Ability to bend, squat, push, and pull carts and equipment weighing up to 250 pounds on a regular and continuing basis.
• Ability to stand and exert well-paced mobility for up to four hours in length
• Frequently is required to talk or hear.