TITLE : Server (Fine Dining)

REPORTS TO : MANAGER

FLSA CLASS : Hourly Non-Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position.

All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position

The primary duties of the server are to work in a fine dining environment and to ensure the creation of maximum guest satisfaction and dining pleasure.

• Duties include but are not limited to : greeting incoming customers; working with the host station in seating guests or directing them to choose their preferred seating;
• providing a fine dining level of knowledgeable service to tables; taking food and beverage orders; delivering products in a timely manner;
• serving food, serving beer, wine and spirits; bussing tables and restocking supplies; place orders on a POS system collecting payment;

dishwashing, general cleaning, working outside and indoors; maintaining customer relations with all guests; set up and breakdown of service and work areas so they are well stocked and organized for efficient and safe service.

Being a server can be hard physical work, requires mental agility, and the ability to effectively multi-task in a fast-paced and deadline-oriented environment.

A server must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management.

All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.

Requirements of the Job

• Obtain and maintain current food handlers and OLCC
• Extensive food, wine and spirits knowledge is preferred
• Ability to accurately handle cash and work with numbers
• Excellent customer service and communication skills
• A flexible schedule including days, evenings, weekends and holidays required
• Ability to remain calm and focused in a high-volume, deadline-oriented work environment

Essential Functions of the Job

• Provide excellent fine dining customer service in a high-volume environment
• Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
• Must have a value for diversity and the ability to work with individuals from different backgrounds
• Work in and around a hot kitchen
• Work for long periods on feet including frequent walking, stair climbing, and working outdoors in varied weather conditions as necessary
• Perform repetitive movement such as pushing, pulling, bending, some twisting, and stooping
• Perform fine hand manipulation including handling small and large objects, computer usage, writing, use of basic kitchen equipment, etc.
• Ability to communicate clearly and effectively
• Be positive, polite, and cooperative with co-workers, managers, vendors, and customers
• Work with and around sharp objects, including knives
• Work with chemicals used in cleaning and sanitizing
• Complete side work as assigned by manager

Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service.

Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

Last updated : 2024-05-29