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Manager, Customer Service, Hybrid - IN Residency Required

McLaren Integrated HMO Group

Indianapolis, IN | Full Time

$138k-181k (estimate)

2 Weeks Ago

Supervisor Customer Service Training, Hybrid - IN Residency Required

McLaren Health Care

Indianapolis, IN | Full Time

$60k-81k (estimate)

6 Days Ago

Manager, Customer Service, Hybrid - IN Residency Required

$138k-181k (estimate)

Full Time 2 Weeks Ago

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McLaren Integrated HMO Group is Hiring a Manager, Customer Service, Hybrid - IN Residency Required Near Indianapolis, IN

About Us

McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company. McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Manager, Customer Service, Hybrid - IN Residency Required

Indiana, Indianapolis

NEW

Manager

McLaren Integrated HMO Group

24002796

We are looking for a Manager, Customer Service in Indiana to join us in leading our organization forward.

McLaren Integrated HMO Group (MIG), a division of McLaren Health Care Corporation, is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.

McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee MIG, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org

MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs. Learn more about MDwise, Inc. at https://www.mdwise.org/

Position Summary:

Responsibilities include planning, managing and organizing the Customer Services functions for all products as designated. Develops and implements policies and procedures as it pertains to Customer Services. Maintains regulatory compliance with State regulators and accrediting agencies. Responsible for all member communications, telephonic and written materials. Responsible to analyze, develop and implement best practice training programs and ongoing education for department. Designs, implements and adjust workflow processes as needed to ensure optimal efficiencies. Department Liaison for all the Plan operations.

This is a leadership position and hybrid with requirements to come onsite as scheduled with leader to Indianapolis, IN.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

#LI-AK1

Qualifications:

Required:

Bachelor’s degree in health care, management or related field or Associate’s degree with two (2) years of related experience; or High School diploma with four (4) years of related experience.
Five (5) years’ progressive experience in customer service in a high-volume call center or related experience including two (2) years’ experience in a management role with direct reports leading or assisting in all phases of effective supervision (i.e.. Recruitment, performance management, training).

Preferred:

Two (2) years’ experience and knowledge of Managed Care functions (i.e., medical delivery, regulatory compliance, HEDIS, NCQA)
Experience with Workforce management processes including but not limited to, speed to answer, call abandonment and national customer satisfaction surveys.

Additional Information

Schedule: Full-time
Requisition ID: 24002796
Daily Work Times: 8:00 am - 5:00 pm
Hours Per Pay Period: 80
On Call: No
Weekends: No

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.