12 Customer Service Specialist Jobs in Ukiah, CA
MCHC Health Centers is Hiring a Customer Service Specialist Near Ukiah, CA
Description
We are looking for a Customer Service Agent to join our team and help us fulfill our mission of providing compassionate, high-quality care to our communities. In this role, you will play a crucial part in supporting Patient Financial Services and Referrals, helping patients navigate insurance coverage, payment plans, and managing patient accounts. You will also serve as a bridge between patients, our staff, and external medical and insurance networks to optimize patient care options. As a bonus, you'll be trained to backup the Call Center and Patient Service Representatives.
Duties Include:
- Collaborate between the Patient Financial Services and Referrals Departments. Position will take direction and training from Patient Financial Services Lead, as well as Referrals Supervisor.
- Offer guidance and support to patients seeking insurance coverage, simplifying complex application processes, including Path to Health, California's Medicaid program, and Connect to Care.
- Conduct financial screenings to determine eligibility for various insurance programs, and when appropriate, assist with enrollment in the Sliding Scale program.
- Establish payment plans in accordance with organizational policies when necessary.
- Monitor accounts with high balances and issue payment reminders as required.
- Monitor the Good Faith Estimate work queues and conduct appropriate outreach.
- Travel to other MCHC locations as required.
Benefits Offered:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Life Insurance
- 401k Match
- Flexible Spending Account
- And more...
Requirements
Qualification Requirements:
- High School Diploma or GED.
- One to three years of customer relations experience is necessary.
- Must be willing to travel to all sites.
Preferred Requirements:
- Two or more years of relevant experience in the medical field, or an equivalent combination of education and experience.
Job Summary
Full Time
$43k-54k (estimate)
10/25/2023
07/08/2024
The job skills required for Customer Service Specialist include Customer Service, Call Center, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
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They help customers with their queries and complaints.
02/04/2022: South Bend, IN
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
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Communicate as efficiently as possible.
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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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