McGrath Acura of Westmont is growing and we need you on our team! We are committed to providing an exceptional customer experience and know that it starts from within.

If you feel you are the right person for the job, we want to hear from you! The successful Customer Service Concierge representative will maintain positive customer relationships and drive revenue growth from our Service department to our sales department.

Benefits

• 401K
• Competitive pay plan
• Medical, Vision, and Dental
• Paid Vacation
• Professional development and training
• advancement available- we believe in hiring from within our own stores.

Responsibilities

• This multifaceted role involves providing exceptional customer service and assisting customers in resolving inquiries and issues
• The successful candidate will play a crucial role in maintaining positive customer relationships and driving revenue growth within our sales department
• Interact with customers in a friendly, professional manner, addressing their inquiries, concerns, and feedback
• Assist customers in scheduling service appointments and coordinating service requests
• Proactively identify opportunities to enhance the customer experience and create upgrade opportunities
• Identify opportunities for cross-selling and upselling based on customer needs and preferences
• Collaborate with the sales team to align service offerings with customer requirements, contributing to revenue growth
• Stay up-to-date with industry trends, changes, and advancements to provide informed recommendations to customers
• Communicate effectively with customers through various channels, including phone, email, and in-person interactions
• Maintain accurate and organized records of customer interactions, inquiries, and service appointments
• Generate regular reports on sales metrics, customer feedback, and service trends to inform decision-making

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed represent the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Proven experience in customer service and sales roles, preferably in a sales department or related field
• Strong problem-solving abilities and a solution-oriented mindset
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Adept at working independently as well as part of a team
• Flexibility in work schedule, including the ability to work evenings and weekends if required

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-09