2 Patient service coordinator Jobs in Ames, IA
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MCFARLAND CLINIC is Hiring a Patient service coordinator Near Ames, IA
Job Details
Description
McFarland Clinic is currently accepting application for Patient Experience & Customer Service Coordinator position for its Ames location.
Responsibilities include : Establishes and builds relationships to promote patient and customer retention and loyalty. Responsible for developing patient-centered and service oriented educational resources and programs in accordance with McFarland Clinic's Core Values and Promise.
- Conducts organization wide needs assessment and identifies skills or knowledge gaps that need to be addressed.
- Monitor patient and staff interactions for recognition opportunities and addressing improvement.
- Oversees patient surveying process and analyzes data.
- Collaborates with the Patient Experience Committee and Operational Leadership to development strategies to improve performance and build support throughout the organization.
- Designs customer service curriculum and educational material to increase staff knowledge of service behavior expectations.
Create and maintain a library of resources.
- Conducts customer service training sessions and related on-the-job coaching.
- Track and report on a success of customer service initiatives. Evaluate and improve programs based on feedback and industry best practices.
- Manage referral relationships with external customers through visits to referring provider offices, face to face introductions of new specialists, and feedback.
Monitors referral data.
- Coordinate outreach clinic relationships through contracting, operational set-up and problem-solving. Monitors outreach activities.
- Performs related work as required.
Education
Bachelors degree required.
Days : Monday - Friday. Occasional evening and weekend work.
Hours : 8 : 00 AM - 5 : 00 PM
Experience
- Two years experience in a healthcare setting is preferred.
- Strong leadership, problem-solving, and excellent communication skills.
Certificate / License
Valid driver's license
Benefits
McFarland Clinic offers a comprehensive benefits package, including health and dental insurance, 401(k), and PTO. Click here for details.
Last updated : 2024-03-26
Job Summary
Full Time
$81k-100k (estimate)
05/22/2024
06/05/2024
The job skills required for Patient service coordinator include Customer Service, Problem Solving, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service coordinator. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a PATIENT SERVICE COORDINATOR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PATIENT SERVICE COORDINATOR for your reference.
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Quotes from people on PATIENT SERVICE COORDINATOR job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PATIENT SERVICE COORDINATOR jobs
Patient services coordinators must be knowledgeable about medical terminology.
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The necessary certifications that Patient Service Coordinators must have to succeed are Certified Billing and Coding Specialist (CBCS) and Certified Medical Administrative Assistant (CMAA).
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Attend trainings such as Certified in Public Health and Certified Coding Specialist.
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Attain a medical terminology certificate.
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An excellent medical assistant experience can be a plus factor.
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