McDonald Collision has an immediate opening for our team!!!!

McDonald Collision is growing again! We are adding a new member to our CSR / Estimator Assistant team. Our ideal candidate has collision administrative experience, with a strong customer service background. We are a team-oriented shop that delivers a fantastic work environment, supported by a superior, family owned dealership group.

This is a new position and we are looking for someone to help us define their new role. This role will start as an administrative assistant to our estimating staff. Starting pay will be based upon experience and aptitude, however, we provide career advancement from within, and advance you rapidly, based upon your performance.

Who We Are:

At McDonald Automotive, we strive to make every employee an employee for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at McDonald Automotive is absolutely critical to its success and we’re always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.

Because our goal is to exceed a client’s total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Essential Duties and Major Responsibilities:

• Assisting With Answering Customer Phone Calls
• Greet and Escort Customers Around Shop
• Scheduling
• Vehicle Check- In/ Delivery
• Manage Customer Updates
• Monitor Office Emails
• Monitor Insurance Supplement Submissions

Type of Experience Needed to be Successful:

• High school diploma or equivalent is required.
• Basic computer skills (printer/copier/phones/camera)
• Basic math & accounting skills
• Ability to multi-task in a fast paced environment
• Ability to handle high stress customers & situations with a positive attitude
• Attention to detail & quality oriented in all tasks
• A working understanding of vehicles or previous experience in the collision or mechanical field is helpful.

Specialized Skills:

• Good customer communication and service skills are a must!
• Collision administrative experience preferred.
• Proficiency with collision estimating software, CCC preferred.
• Excellent interpersonal skills, responsive listening, and critical thinking aptitude.
• Excellent oral and written skills, detail oriented, punctual.
• Maintain a professional appearance, positive attitude with cooperation, and leadership style with all team members and customers.
• Must maintain a valid state driver’s license to drive any customer or company vehicle.

Supervisory Expectations:

• The position has no regular responsibility for overseeing or supervising the work of other team members.

Independence of Action:

• Results are defined, and existing practices are used as guidelines to determine specific work methods and carry out work activities independently; the supervisor/manager is available to resolve problems.

Physical Demands and Work Environment:(The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “occasionally” means up to ⅓ of working time, “regularly” means between ⅓ and ⅔ of working time, and “frequently” means ⅔ and more of working time.)

• The work environment is a typical Auto Body Shop environment. The employee must complete their work satisfactorily in an environment with significant distractions, including staff, clients, and vendors walking through and conversing, telephone ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. In many cases, reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee must regularly stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee frequently is required to talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds and should do so in a sound and safe manner. This job’s specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• This role may be exposed to loud noise and hazardous materials such as antiknock agents, manganese, solvents, paint, and diesel exhaust fumes. Proper safety precautions and protective equipment are required.

Core Competencies:

• Oral Communication and Written Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. Ability to communicate with clients or customers.
• Teamwork - Balances team and individual responsibilities; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed. Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting.
• Reasoning and Problem Solving - Using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems, identify complex problems, and review related information to develop and evaluate options and implement solutions.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.